Jive Software incident

Jive Cloud videos stuck in encoding or error state

Minor Resolved View vendor source →

Jive Software experienced a minor incident on March 11, 2026 affecting Video US and Video EU, lasting 8h 56m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2026, 06:16 PM UTC
Resolved
Mar 12, 2026, 03:13 AM UTC
Duration
8h 56m
Detected by Pingoru
Mar 11, 2026, 06:16 PM UTC

Affected components

Video USVideo EU

Update timeline

  1. investigating Mar 11, 2026, 06:16 PM UTC

    We are currently aware of an issue affecting Jive Cloud where some videos may become stuck in the encoding process or enter an error state, preventing them from processing correctly. Our team is actively investigating the issue and working on a resolution.

  2. monitoring Mar 11, 2026, 07:52 PM UTC

    A fix has been deployed, and we are currently monitoring the results.

  3. resolved Mar 12, 2026, 03:13 AM UTC

    The issue with videos stuck in encoding or error state has been resolved.