Jive Software incident
Jive Cloud videos stuck in encoding or error state
Minor Vendor's status page →
Resolved after 8 hours 56 minutes, affecting Video US and Video EU, on March 11, 2026.
A fix has been deployed, and we are currently monitoring the results.
Affected components
Video USVideo EU
Update timeline
- investigating Mar 11, 2026, 06:16 PM UTC
We are currently aware of an issue affecting Jive Cloud where some videos may become stuck in the encoding process or enter an error state, preventing them from processing correctly. Our team is actively investigating the issue and working on a resolution.
- monitoring Mar 11, 2026, 07:52 PM UTC
A fix has been deployed, and we are currently monitoring the results.
- resolved Mar 12, 2026, 03:13 AM UTC
The issue with videos stuck in encoding or error state has been resolved.
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