Jive Software experienced a major incident on July 27, 2026 affecting Jive Cloud US Region and Jive Cloud EU Region and 1 more component, lasting 10h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Jive Cloud US RegionJive Cloud EU RegionSearch USSearch EU
Update timeline
- investigating Jul 27, 2026, 09:40 AM UTC
We are currently investigating an issue affecting search capabilities for EU and US instance. Our infrastructure team is investigating this with top priority, we apologize for any inconvenience caused.
- monitoring Jul 27, 2026, 01:55 PM UTC
A fix has been implemented, and search capabilities have been restored for Jive Unity instances in the US and EU regions. We are monitoring the service to confirm continued stability.
- resolved Jul 27, 2026, 08:20 PM UTC
The search issues affecting certain Jive instances have been resolved.