Jive Software incident

Web login and potentially other services returning 504 errors

Minor Resolved View vendor source →

Jive Software experienced a minor incident on January 15, 2026 affecting StreetSmart, lasting 1d 21h. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2026, 04:09 PM UTC
Resolved
Jan 17, 2026, 02:04 PM UTC
Duration
1d 21h
Detected by Pingoru
Jan 15, 2026, 04:09 PM UTC

Affected components

StreetSmart

Update timeline

  1. investigating Jan 15, 2026, 04:09 PM UTC

    We are currently investigating reports of intermittent 504 errors when attempting to login via web (may be impacting other services too)

  2. monitoring Jan 15, 2026, 04:30 PM UTC

    A fix has been implemented and we are monitoring

  3. resolved Jan 17, 2026, 02:04 PM UTC

    The incident has been resolved and all services are operating normally.