Jive Software experienced a major incident on December 29, 2025 affecting StreetSmart, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Affected components
StreetSmart
Update timeline
- investigating Dec 29, 2025, 02:49 AM UTC
We are currently investigating an issue affecting login access to the Web Portal (https://web.streetsmartmobile.com/). Some users may encounter errors or be unable to authenticate successfully. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide updates as more information becomes available.
- resolved Dec 29, 2025, 04:30 AM UTC
This incident has been resolved now.