Jive Software Outage History
Jive Software is up right nowPingoru has recorded 51 incidents for Jive Software: 27 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 100 of 744 (13%) |
| June 2026 | 1 | 7 of 720 (1%) |
| July 2026 | 3 | 103 of 744 (14%) |
| August 2026 | 1 | 48 of 744 (6%) |
| September 2026 | 4 | 56 of 720 (8%) |
| October 2026 | 1 | 37 of 571 (7%) |
Incidents, newest first
Minor October 24, 2025 Service Disruption (503) 12h 56m Kiln
Started Oct 24, 2025, 05:37 PM UTC· resolved Oct 25, 2025, 06:33 AM UTC
- investigating Oct 24, 2025, 05:37 PM UTC
Our site is experiencing occasional interruptions, and some users may encounter 503 errors or login issues. We’re investigating the situation and working to stabilize the site.
- monitoring Oct 24, 2025, 09:45 PM UTC
We have resolved the initial issues with Kiln sites loading, and while we are continuing to monitor high CPU and Java heap utilization, the system is currently stable.
- monitoring Oct 25, 2025, 06:33 AM UTC
This Incident has been resolved
- resolved Oct 25, 2025, 06:33 AM UTC
This incident has been resolved.
Critical October 20, 2025 AWS Degraded – Multiple Services in US-East-1 Region 12h 4m Acorn, APPS22, Enterprise, OnDemand and 36 more
Started Oct 20, 2025, 11:11 AM UTC· resolved Oct 20, 2025, 11:16 PM UTC
- identified Oct 20, 2025, 11:11 AM UTC
AWS has confirmed increased error rates and latencies affecting multiple services in the US-EAST-1 region. The incident is currently classified as "Degraded" by AWS. You may experience slowness, timeouts, or trouble accessing some parts of platform and services. We're closely monitoring the situation and will keep you updated as AWS provides more information.
- resolved Oct 20, 2025, 11:16 PM UTC
AWS has confirmed that the outage in the US-EAST-1 region has now been resolved, and all services are operational.
Critical October 8, 2025 [Fogbugz] Sites are failing to load due to JSON API errors or internal error 500 4h 15m API, Cases/Case History, Kiln, User Management
Started Oct 08, 2025, 11:00 AM UTC· resolved Oct 08, 2025, 03:16 PM UTC
- investigating Oct 08, 2025, 11:00 AM UTC
We have been made aware of an issue with Fogbugz sites failing to load due to JSON API errors or internal error 500 and we are investigating.
- monitoring Oct 08, 2025, 01:37 PM UTC
A fix has been implemented, and we are now monitoring the results.
- resolved Oct 08, 2025, 03:16 PM UTC
This incident has been resolved.
Critical September 29, 2025 Jive Cloud 1d 6h Jive Cloud US Region, Jive Cloud EU Region
Started Sep 29, 2025, 04:52 PM UTC· resolved Sep 30, 2025, 11:26 PM UTC
- investigating Sep 29, 2025, 04:52 PM UTC
Our team is investigating an issue where the Jive Cloud sites are returning CloudFront 502 Errors.
- monitoring Sep 29, 2025, 07:47 PM UTC
We have implemented the fix and believe that the incident is resolved. We are currently monitoring the situation.
- resolved Sep 30, 2025, 11:26 PM UTC
We have closely monitored this situation since implementing the fix, and we have observed no further instances of this issue. We are considering the incident resolved.
Minor September 17, 2025 Fogbugz sites are failing to load due to JSON API errors 13d 13h API, Website
Started Sep 17, 2025, 09:47 AM UTC· resolved Sep 30, 2025, 11:06 PM UTC
- investigating Sep 17, 2025, 09:47 AM UTC
We’re investigating elevated 500 responses from the JSON API endpoint /api/0, which is causing site load failures.
- monitoring Sep 17, 2025, 10:51 AM UTC
The fix has been applied, and we’re monitoring system performance.
- monitoring Sep 18, 2025, 03:43 AM UTC
We are continuing to monitor system performance closely. No new reports of issues have been observed since our last update. At this time, FogBugz remains fully operational. We will provide further updates if any new developments occur.
- investigating Sep 18, 2025, 03:03 PM UTC
Some customers are now reporting intermittent API errors, our team is actively investigating the new errors.
- investigating Sep 20, 2025, 02:08 AM UTC
There are no new issues reported currently. Our team is continuing to look into the previously reported intermittent errors.
- investigating Sep 21, 2025, 09:18 AM UTC
No additional disruptions have been observed. The team continues to focus on stabilizing the earlier reported intermittent issues.
- identified Sep 22, 2025, 03:45 AM UTC
The issue has been identified and the team is looking into the steps for fixing the same.
- identified Sep 23, 2025, 03:35 AM UTC
Work is actively in progress for the fixes and verifying the effectiveness of the same.
- monitoring Sep 23, 2025, 05:40 AM UTC
A fix has been implemented and we are currently monitoring the same.
- investigating Sep 23, 2025, 04:18 PM UTC
We are continuing to investigate as monitoring indicates the issue persists.
- identified Sep 23, 2025, 11:45 PM UTC
We’ve introduced improvements to enhance platform stability. Over the coming days, our team will be closely tracking performance and will take further action to investigate and optimize should any issues arise.
- monitoring Sep 25, 2025, 05:33 AM UTC
We have applied further fixes and will monitor the performance of the same.
- identified Sep 26, 2025, 04:29 AM UTC
Some customers have reported the errors to be back and we have found the related part of the stack that could be causing this. The team is actively looking into the same.
- monitoring Sep 26, 2025, 09:38 PM UTC
Presently, the issue is not reproducible. We are actively monitoring this.
- monitoring Sep 29, 2025, 05:14 AM UTC
Our team is monitoring for any recurrence. The problem is not reproducible as of now.
- resolved Sep 30, 2025, 11:06 PM UTC
We’ve actively monitored the impact of the improvements to the system over the past days. No further instances of the issue have been observed and we are considering this issue to be resolved.
Major September 14, 2025 Jive Cloud EU Cluster Outage 3h 30m Jive Cloud EU Region, Search EU, Cloud Analytics EU, Inbox/News EU and 5 more
Started Sep 14, 2025, 10:13 PM UTC· resolved Sep 15, 2025, 01:43 AM UTC
- identified Sep 14, 2025, 10:13 PM UTC
We have identified an outage affecting the Jive Cloud EU cluster following a recent SSL certificate update. Our DevOps team is actively investigating the issue and working with priority to restore normal operations as quickly and safely as possible. We understand the impact this may have on our customers and sincerely apologize for the inconvenience. Further updates will be shared as soon as additional progress is made.
- monitoring Sep 14, 2025, 11:02 PM UTC
We are pleased to report that the root cause of the outage has been identified and a corrective fix is currently being deployed. Early validations have demonstrated positive results, indicating that the solution is effective. The fix is now being rolled out across the entire EU cluster. This process is expected to take approximately 120 minutes to complete, after which full service restoration is anticipated. Our teams will continue to actively monitor the deployment to ensure stability and reliability throughout the cluster. We remain committed to keeping our customers informed and will provide a final update once the resolution has been fully confirmed.
- resolved Sep 15, 2025, 01:43 AM UTC
This incident has been resolved.
Major September 10, 2025 Some Fogbugz sites are failing to load due to JSON API errors 8h 13m API, Website
Started Sep 10, 2025, 07:42 PM UTC· resolved Sep 11, 2025, 03:56 AM UTC
- investigating Sep 10, 2025, 07:42 PM UTC
We’re investigating elevated 500 responses from the JSON API endpoint /api/0, which is causing site load failures.
- monitoring Sep 10, 2025, 08:02 PM UTC
Service has stabilized. Errors from /api/0 (“Could not load /api/0 — 500 Internal Error”) have cleared, and sites are loading normally.
- resolved Sep 11, 2025, 03:56 AM UTC
This incident has been resolved.
Critical September 4, 2025 Jive Instances not Accessible 5h 7m Jive Cloud EU Region
Started Sep 04, 2025, 03:37 AM UTC· resolved Sep 04, 2025, 08:44 AM UTC
- investigating Sep 04, 2025, 03:37 AM UTC
We are aware of an issue where customers are not able to access their Jive instances and are actively investigating this.
- monitoring Sep 04, 2025, 06:03 AM UTC
A fix has been implemented and we are monitoring the same.
- resolved Sep 04, 2025, 08:44 AM UTC
A permanent fix has been introduced successfully, and the issue has subsequently been resolved. Please let us know if you still encounter any issues through the usual channels.
Critical August 4, 2025 FogBugz is slow or failing to load with 504 Gateway Timeout 13h 15m Website
Started Aug 04, 2025, 02:05 PM UTC· resolved Aug 05, 2025, 03:21 AM UTC
- investigating Aug 04, 2025, 02:05 PM UTC
We are currently investigating an issue where FogBugz instance is slow or failing to load, resulting in 504 Gateway Timeout errors.
- monitoring Aug 04, 2025, 04:24 PM UTC
A fix was implemented and we are monitoring the results.
- resolved Aug 05, 2025, 03:21 AM UTC
The incident has been resolved.
Major July 28, 2025 Kiln push\pull is slow or fail with 500 error code 13d 21h Kiln
Started Jul 28, 2025, 10:55 PM UTC· resolved Aug 11, 2025, 08:46 PM UTC
- investigating Jul 28, 2025, 10:55 PM UTC
We are currently investigating an issue with the Kiln pull\push functionality working slowly or failing with error 500.
- investigating Jul 28, 2025, 11:51 PM UTC
We are pleased to inform you that the issue affecting Kiln pull and push functionality has now been fully resolved. Our team continues to monitor the service and has confirmed that it is operating normally.
- resolved Aug 11, 2025, 08:46 PM UTC
This incident has been resolved.
Critical July 16, 2025 502 error originating from our CloudFront distribution 4d 11h Jive Cloud US Region, Jive Cloud EU Region
Started Jul 16, 2025, 04:54 PM UTC· resolved Jul 21, 2025, 04:07 AM UTC
- identified Jul 16, 2025, 04:54 PM UTC
We are currently experiencing a 502 error due to high traffic or a temporary configuration issue. Our team is actively investigating and working to restore full connectivity as quickly as possible. We’ll share further updates as soon as we have more information. Thank you for your patience and understanding.
- identified Jul 16, 2025, 10:44 PM UTC
Our engineering teams have identified the cause of the current service interruption and have begun the restoration process. Some customer environments have already been restored, and we are continuing to work urgently to bring all remaining services back online. We appreciate your patience and will continue to provide updates as we make further progress.
- monitoring Jul 17, 2025, 12:53 AM UTC
Service issue has been fixed and we are currently monitoring the systems.
- monitoring Jul 18, 2025, 12:48 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 21, 2025, 04:07 AM UTC
This incident has been resolved.
Minor July 10, 2025 Search Intermittently Failing on Some Hosted Instances 10d 10h Jive Hosted US Region, Jive Hosted EU Region
Started Jul 10, 2025, 05:05 PM UTC· resolved Jul 21, 2025, 03:35 AM UTC
- investigating Jul 10, 2025, 05:05 PM UTC
We are currently investigating reports of intermittent failures when using the search functionality. Our team is actively investigating the root cause. We are monitoring impacted instances and evaluating backend search services for performance degradation or misconfiguration.
- identified Jul 11, 2025, 12:55 AM UTC
Our team has identified underlying infrastructure issues impacting some search functionalities. We are actively working on implementing a fix, and we are already seeing initial signs of recovery for some search capabilities. We will continue to provide regular updates as we progress towards a full recovery of all search functionalities.
- identified Jul 11, 2025, 01:05 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 11, 2025, 04:13 PM UTC
We have implemented a fix addressing the infrastructure issues that impacted search functionality across our Jive Hosted environments. Our monitoring indicates continued recovery in search operations, with most services stabilizing. We will continue close observation to ensure full recovery.
- resolved Jul 21, 2025, 03:35 AM UTC
This incident has been resolved
Minor June 21, 2025 Recent Content is Not Visible in Search Results 10h 53m Search US, Search EU
Started Jun 21, 2025, 05:52 AM UTC· resolved Jun 21, 2025, 04:45 PM UTC
- investigating Jun 21, 2025, 05:52 AM UTC
An issue has been reported that is preventing new items from being indexed and added to the cloud search index. We currently believe that all instances using the cloud backend for search operations are affected. We are working on resolving the issue.
- monitoring Jun 21, 2025, 10:08 AM UTC
A root cause was identified; only US instances were affected. Fix was applied, and the search queue is being processed. We are monitoring progress.
- resolved Jun 21, 2025, 04:45 PM UTC
The incident has been resolved. Only one customer index is still being rebuilt in the background.
Major June 18, 2025 FogBugz Search Returning 500 Errors 7h 15m ElasticSearch
Started Jun 18, 2025, 08:24 PM UTC· resolved Jun 19, 2025, 03:40 AM UTC
- investigating Jun 18, 2025, 08:24 PM UTC
We are currently investigating an issue affecting the FogBugz search functionality. Users may encounter a 500 Internal Server Error when attempting to search for cases. This issue appears to be impacting all On-Demand (cloud-hosted) users.
- monitoring Jun 18, 2025, 09:52 PM UTC
We have identified and resolved the issues and cannot reproduce the error anymore. We are monitoring the situation.
- resolved Jun 19, 2025, 03:40 AM UTC
The filters and searches are working as expected. The incident is now resolved.
Major April 30, 2025 [Jive Hosted] Searches are failing to find recently created content 1d 12h Jive Hosted US Region, Jive Hosted EU Region, Search US, Search EU
Started Apr 30, 2025, 12:38 PM UTC· resolved May 02, 2025, 01:13 AM UTC
- investigating Apr 30, 2025, 12:38 PM UTC
We have been made aware of an issue with recently created content not showing up in the search results. The issue is currently under investigation
- monitoring May 01, 2025, 01:31 AM UTC
Our development team has implemented a fix, and the search functionality has been restored. We will continue to monitor the situation to ensure stability.
- resolved May 02, 2025, 01:13 AM UTC
The issue with search functionality has been resolved.
Major April 28, 2025 FogBugz - Kiln 503 errors 2h 12m Kiln
Started Apr 28, 2025, 04:09 AM UTC· resolved Apr 28, 2025, 06:22 AM UTC
- investigating Apr 28, 2025, 04:09 AM UTC
We have identified an issue with the FogBugz - Kiln component that is causing 503 errors, resulting in service unavailability. This issue is currently impacting all Kiln customers. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide further updates as more information becomes available. Thank you for your patience and understanding. For latest updates please remain subscribed to the product status page: https://status.ignitetech.com/
- monitoring Apr 28, 2025, 06:21 AM UTC
We have implemented a fix for the issue and are now monitoring the results. We sincerely apologize for the inconvenience.
- resolved Apr 28, 2025, 06:22 AM UTC
This incident has been resolved.
Notice January 28, 2025 StreetSmart Application Is Missing from Google Play 13d 2h StreetSmart
Started Jan 28, 2025, 12:26 AM UTC· resolved Feb 10, 2025, 03:16 AM UTC
- investigating Jan 28, 2025, 12:26 AM UTC
We are currently working on a new version of the app that is going to be released shortly. In the meantime, you can download the latest version APK file from the link below: https://support.streetsmartmobile.com/hc/en-us/articles/16139452075922-StreetSmart-Application-Is-Missing-from-Google-Play
- resolved Feb 10, 2025, 03:16 AM UTC
The StreetSmart Application is back online and available for download from the Google Playstore - https://play.google.com/store/apps/details?id=com.streetsmart.advantage&hl=en. We have monitored further and did not observe any further issues. We thank you for your patience.
Minor November 25, 2024 Addresses Not Getting Validated for Jobs in FFM 2h 20m
Started Nov 25, 2024, 06:49 PM UTC· resolved Nov 25, 2024, 09:10 PM UTC
- resolved Nov 25, 2024, 06:49 PM UTC
We are aware of an issue affecting a small number of customers/installations where the address is not validating on the location tab for jobs.
Notice November 18, 2024 "Unexpected Error" When Accessing specific User Content 1d 6h Jive Cloud US Region
Started Nov 18, 2024, 04:57 PM UTC· resolved Nov 19, 2024, 11:18 PM UTC
- investigating Nov 18, 2024, 04:57 PM UTC
We are aware of an issue affecting a small number of customers/installations. When attempting to access certain user content, an error message stating "An unexpected error has occurred" may be displayed. Our team is actively investigating the issue.
- monitoring Nov 19, 2024, 08:56 AM UTC
We have implemented a fix for the issue and are now monitoring the results. We sincerely apologize for the inconvenience.
- monitoring Nov 19, 2024, 11:16 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 19, 2024, 11:18 PM UTC
This incident has been resolved.
Major November 14, 2024 OAuth Failure on FogBugz Mailbox Connections 30m Email
Started Nov 14, 2024, 10:22 AM UTC· resolved Nov 14, 2024, 10:53 AM UTC
- investigating Nov 14, 2024, 10:22 AM UTC
We are aware of an issue affecting On Demand customers, where an OAuth error is thrown when attempting to establish FogBugz Mailbox Connections. We are working on having this resolved and will provide further information as soon as it is available.
- identified Nov 14, 2024, 10:33 AM UTC
We have identified the root cause of the issue and are deploying the fix to all nodes.
- monitoring Nov 14, 2024, 10:35 AM UTC
A fix has been deployed to all customers and the issue should no longer occur. If it still does, please reach out so that we may investigate your specific instance.
- resolved Nov 14, 2024, 10:53 AM UTC
This incident has been resolved.