Jive Software incident

[FogBugz] Microsoft 365 mailbox authorization failures

Major Ongoing View vendor source →

Jive Software is currently experiencing a major incident affecting Email, which began 3h ago. The vendor's full update timeline is below.

Started
Sep 30, 2026, 12:36 PM UTC
Resolved
Ongoing
Duration
● 2h 43m
Detected by Pingoru
Sep 30, 2026, 12:36 PM UTC

Affected components

Email

Update timeline

  1. investigating Sep 30, 2026, 12:36 PM UTC

    We are aware of an issue affecting the ability to authorize Microsoft 365 (Exchange Online) mailboxes in FogBugz. Users attempting to connect or re-authorize an Exchange Online mailbox may receive a sign-in error and be unable to complete authorization. Our team is actively investigating and working to restore normal functionality. We will post an update as soon as we have more information. We apologize for the inconvenience and appreciate your patience.

  2. identified Sep 30, 2026, 01:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 30, 2026, 02:01 PM UTC

    A fix has been implemented and we are monitoring the results.