Jive Software incident

[Fogbugz] Errors and timeouts affecting search, filters, and API requests

Major Ongoing View vendor source →

Jive Software is currently experiencing a major incident affecting API and Cases/Case History and 1 more component, which began 10h ago. The vendor's full update timeline is below.

Started
Sep 28, 2026, 02:34 PM UTC
Resolved
Ongoing
Duration
● 9h 56m
Detected by Pingoru
Sep 28, 2026, 02:34 PM UTC

Affected components

APICases/Case HistoryElasticSearch

Update timeline

  1. investigating Sep 28, 2026, 02:34 PM UTC

    Some customers may experience slow responses and errors when using search, saved filters, dashboards, and API requests that rely on search or filters. These requests could take up to 60 seconds and then fail with an HTTP 500 error. We are currently investigating the issue

  2. monitoring Sep 28, 2026, 03:25 PM UTC

    We have deployed a fix for the issue affecting search, saved filters, dashboards, and API requests that rely on search or filters. We are monitoring performance and error rates to confirm that response times have returned to normal and requests are completing successfully. We will provide another update once the fix has been verified.