Jive Software incident
StreetSmart Workforce app missing from iOS App Store
Affected components
Update timeline
- investigating Feb 28, 2026, 11:28 AM UTC
We are currently investigating an issue related to Streetsmart Workforce app being unavailable from App Store.
- investigating Feb 28, 2026, 02:02 PM UTC
We require Apple’s help with this problem and are attempting to work directly with Apple to resolve.
- identified Feb 28, 2026, 05:15 PM UTC
We are aware that some customers are unable to access the app on their devices. We continue to work to engage Apple to resolve. MDM-managed deployments: If you deploy our app via MDM, we recommend temporarily pausing or lengthening app sync/validation for this app and avoiding manual re‑installs until we confirm resolution All other users: If the app is currently installed on your device, it will continue to function normally. Please do not delete it. We will provide an update once the issue is resolved with steps to restore access.
- identified Mar 04, 2026, 11:28 AM UTC
We are attempting to work directly with Apple to get the app relisted in the App Store. As an alternative, the app is available via TestFlight. Please contact support for an invitation and instructions on how to get started.
- identified Mar 06, 2026, 04:00 AM UTC
We are continuing to work with Apple for getting the app relisted in the App Store.
- identified Mar 09, 2026, 03:29 AM UTC
We are working through the necessary steps with Apple's team and will share more news as soon as it becomes available. If you need immediate access, please reach out to Support for TestFlight invitation and instructions.
- identified Mar 09, 2026, 10:34 PM UTC
We continue to work with Apple's team to resolve this issue. If you need immediate access, please reach out to Support for TestFlight invitation and instructions.
- monitoring Mar 10, 2026, 02:38 AM UTC
The StreetSmart Workforce app is now available on the Apple App Store. In case you see an issue with the availability of the app, kindly contact Support with all the relevant details.
- resolved Mar 10, 2026, 11:01 PM UTC
The StreetSmart Workforce App is available in the App Store and we have confirmed that downloads and installs are working.
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