Jive Software experienced a minor incident on January 26, 2026 affecting StreetSmart, lasting 2d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 26, 2026, 09:50 AM UTC
We are investigating an issue were some of our users are not able to refresh locations. We are working on this with High priority
- identified Jan 27, 2026, 01:40 AM UTC
We have identified the issue impacting location refreshes. We continue to treat this issue with high priority and will provide another update as soon as we have confirmation of resolution or next steps.
- identified Jan 27, 2026, 01:41 AM UTC
We have identified the issue impacting location refreshes. We continue to treat this issue with high priority and will provide another update as soon as we have confirmation of resolution or next steps.
- monitoring Jan 28, 2026, 11:47 PM UTC
The issue impacting location refreshes for Streetsmart has now been resolved. We are actively monitoring the situation to ensure that there are no further issues.
- resolved Jan 29, 2026, 03:28 AM UTC
The issue affecting location refreshes for StreetSmart has been resolved. Please contact Support if you experience any further issues.