iQmetrix Outage History

iQmetrix had 20 outages in the last 2 years totaling 118h 30m of downtime — averaging 0.8 incidents per month.

There were 20 iQmetrix outages since August 19, 2025 totaling 118h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.iqmetrix.com

Critical July 23, 2026

Major Disruption impacting multiple Services

Detected by Pingoru: Jul 23, 2026, 03:22 PM UTC
Resolved: Jul 23, 2026, 07:45 PM UTC
Duration: 4h 22m

Affected: General RQIntegrated Payments

Timeline · 8 updates

investigating Jul 23, 2026, 03:22 PM UTC

We are currently aware of an issue affecting multiple services including logging in. Our Incident Management Team is actively investigating and working on a resolution. We will provide updates as more information becomes available.
investigating Jul 23, 2026, 03:22 PM UTC

We are continuing to investigate this issue.
identified Jul 23, 2026, 03:48 PM UTC

We are still actively investigating an issue affecting login and account access for some users. Our team has identified the root cause and is actively working on a resolution; we will provide updates as they become available.
identified Jul 23, 2026, 04:40 PM UTC

We have failed over the majority of affected services to our East region and are seeing continued improvement. A small number of remaining services are pending a database issue resolution before their failover can be completed, and we will share updates as progress continues.
identified Jul 23, 2026, 05:23 PM UTC

Our team is still moving services to mitigate the impact of the current disruption. More updates to follow.
identified Jul 23, 2026, 05:36 PM UTC

Users are reporting they are able to login to RQ however we are still seeing services within RQ that are impacted such as Carrier Integration. We are working to mitigate the impact on these servers. More updates to follow.
monitoring Jul 23, 2026, 06:51 PM UTC

We see conditions improving and appear to be up and running again. We will continue to monitor before calling the all clear. Additional updates to follow.
resolved Jul 23, 2026, 07:45 PM UTC

The team has confirmed that services are up and running and we have been given the All Clear. Please reach out to [email protected] if any additional assistance is required. Thank you

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Notice June 8, 2026

iQ Metrix Support Routing Issue

Detected by Pingoru: Jun 08, 2026, 01:59 PM UTC
Resolved: Jun 08, 2026, 02:54 PM UTC
Duration: 54m

Affected: General RQ

Timeline · 3 updates

investigating Jun 08, 2026, 01:59 PM UTC

We are currently experiencing an interruption affecting our Support Chat and Voice channels. Our team is actively investigating and working to restore service as quickly as possible.
identified Jun 08, 2026, 02:13 PM UTC

iQ Metrix Support Chat is now working. We are working to resolve additional routing issues. More updates to follow.
resolved Jun 08, 2026, 02:54 PM UTC

This issue has been resolved and all systems are functioning as expected.

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Major April 29, 2026

Verizon ISPU Pick and Pack Issues

Detected by Pingoru: Apr 29, 2026, 03:47 PM UTC
Resolved: Apr 29, 2026, 05:37 PM UTC
Duration: 1h 50m

Affected: Verizon BOPIS

Timeline · 2 updates

investigating Apr 29, 2026, 03:47 PM UTC

We are aware of an issue causing Verizon ISPU orders to not proceed to Ready for Pickup status due to an "An unexpected error occurred while communicating with Verizon. Please try again" error. Our Incident Management Team has reached out to Verizon and both sides are investigating.
resolved Apr 29, 2026, 05:37 PM UTC

Our Incident Management team and Verizon have given the all clear. Verizon ISPU should now be performing normally. If you are still experiencing issues please engage our Support Team.

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Minor March 30, 2026

Hyla Integration Errors

Detected by Pingoru: Mar 30, 2026, 06:31 PM UTC
Resolved: Mar 31, 2026, 04:26 PM UTC
Duration: 21h 54m

Affected: Trade-In

Timeline · 2 updates

investigating Mar 30, 2026, 06:31 PM UTC

We are aware of an issue with the HYLA integration causing errors with multiple clients. Our Incident Management Team has engaged HYLA to investigate.
resolved Mar 31, 2026, 04:26 PM UTC

We have been given the all clear. This issue is resolved.

Read the full incident report →

Minor March 9, 2026

Release Canidate login failures

Detected by Pingoru: Mar 09, 2026, 09:30 PM UTC
Resolved: Mar 10, 2026, 02:34 PM UTC
Duration: 17h 3m

Affected: Logins

Timeline · 3 updates

investigating Mar 09, 2026, 09:30 PM UTC

We are actively investigating login errors when attempting to use the release candidate environment. This does not impact production sales or service.
monitoring Mar 09, 2026, 09:46 PM UTC

Service updates have been completed and login access has been resolved.
resolved Mar 10, 2026, 02:34 PM UTC

This incident has been resolved.

Read the full incident report →

Minor March 9, 2026

Telus/Koodo Integration

Detected by Pingoru: Mar 09, 2026, 05:19 PM UTC
Resolved: Mar 10, 2026, 03:33 PM UTC
Duration: 22h 14m

Affected: Telus/Koodo Carrier Integration

Timeline · 3 updates

investigating Mar 09, 2026, 05:19 PM UTC

We are aware of an issue with Telus/Koodo Carrier Integration causing issues with multiple clients. Our Incident Management Team is currently investigating. More updates to follow.
monitoring Mar 09, 2026, 05:52 PM UTC

The IM team has investigated and found that the issue appears to be on Telus' end. We have reached out to them and are awaiting their response. We will update you when we have additional information.
resolved Mar 10, 2026, 03:33 PM UTC

We have been informed by Telus that the root cause was identified - a code change was prematurely deployed to production on Monday morning. This change will be rolled back on Thursday at 8:00 AM ET.

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Major February 7, 2026

RQmobile Login Issues

Detected by Pingoru: Feb 07, 2026, 03:21 PM UTC
Resolved: Feb 07, 2026, 07:32 PM UTC
Duration: 4h 10m

Affected: Logins

Timeline · 5 updates

investigating Feb 07, 2026, 03:21 PM UTC

Our team's are aware of the issue with RQmobile login's and are working to identify the cause.
identified Feb 07, 2026, 03:57 PM UTC

The RQmobile login issues are being caused by degradation in the Microsoft WestUS region. We're actively investigating mitigation options.
identified Feb 07, 2026, 05:37 PM UTC

Our team deployed a mitigation step but it did not resolve the issue and we are continuing to investigate.
monitoring Feb 07, 2026, 07:13 PM UTC

Our teams believe the issue is now resolved, however we are monitoring before calling an all clear.
resolved Feb 07, 2026, 07:32 PM UTC

This incident has been resolved.

Read the full incident report →

Notice February 3, 2026

Support Chat not available

Detected by Pingoru: Feb 03, 2026, 07:40 PM UTC
Resolved: Feb 03, 2026, 11:15 PM UTC
Duration: 3h 35m

Affected: General RQ

Timeline · 5 updates

investigating Feb 03, 2026, 07:40 PM UTC

We are currently investigating the Support Chat feature not working
identified Feb 03, 2026, 07:44 PM UTC

Currently Messaging functionality within Support and Community is unavailable. This is due to current ongoing Status issues with Salesforce. We are monitoring and will provide an update as soon as service is restored. Until that time, please direct all Support inquiries to [email protected]
identified Feb 03, 2026, 09:58 PM UTC

Messaging functionality within Support and Community is unavailable due to current ongoing Status issues with Salesforce. We are monitoring and will provide an update as soon as service is restored. Please continue to direct all Support inquiries to [email protected]
identified Feb 03, 2026, 10:40 PM UTC

Messaging functionality within Support and Community remains unavailable due to an ongoing issue with Salesforce who is currently working to resolve this. We are monitoring and will provide updates as they become available to us. Please continue to direct all Support inquiries to [email protected]
resolved Feb 03, 2026, 11:15 PM UTC

We have been given the all clear on this issue. Support Chat should now be performing normally. If you are still experiencing issues please let us know via [email protected]

Read the full incident report →

Minor February 3, 2026

Errors and Latency with Multiple Services

Detected by Pingoru: Feb 03, 2026, 07:22 PM UTC
Resolved: Feb 03, 2026, 07:28 PM UTC
Duration: 5m

Affected: General RqmobileCarrier IntegrationCarrier Integration

Timeline · 3 updates

investigating Feb 03, 2026, 07:22 PM UTC

We are currently investigating an issue that is causing errors and latency with multiple services including Carrier Integration
investigating Feb 03, 2026, 07:26 PM UTC

We are now calling the all clear. This incident is now resolved. If you have any lingering issues please reach out to our Support Team.
resolved Feb 03, 2026, 07:28 PM UTC

This incident has been resolved.

Read the full incident report →

Minor December 13, 2025

RQmobile Errors impacting transactions

Detected by Pingoru: Dec 13, 2025, 07:12 PM UTC
Resolved: Dec 13, 2025, 09:13 PM UTC
Duration: 2h

Affected: Transactions

Timeline · 7 updates

investigating Dec 13, 2025, 07:12 PM UTC

We are receiving reports of RQmobile errors that may be impacting invoicing. Our Incident Management Team has been engaged and are currently investigating the issue. More updates to follow.
identified Dec 13, 2025, 07:22 PM UTC

Our team has identified the issue and is implementing mitigation steps to resolve the issue. More updates to follow,
identified Dec 13, 2025, 07:35 PM UTC

Mitigation steps did not change telemetry on errors. Our team is implementing additional measures. More updates to follow.
identified Dec 13, 2025, 08:07 PM UTC

We have identified that this would only be impacting those on RQ mobile iQ Pay. Our team is continuing to investigate and implement additional mitigation procedures. More updates to follow.
identified Dec 13, 2025, 08:30 PM UTC

Our Team is still currently working on implementing multiple mitigation options in parallel to resolve the issue. More updates to follow.
monitoring Dec 13, 2025, 09:01 PM UTC

Errors are mostly mitigated at this point. We are still seeing some lingering timeouts so we will continue to monitor. However, Clients are reporting successes. More updates to follow.
resolved Dec 13, 2025, 09:13 PM UTC

We are now calling the all clear. This incident is now resolved. If you have any lingering issues please reach out to our Support Team.

Read the full incident report →

Critical December 4, 2025

Service Disruption impacting multiple RQ Services

Detected by Pingoru: Dec 04, 2025, 12:21 AM UTC
Resolved: Dec 04, 2025, 12:43 AM UTC
Duration: 22m

Affected: General RQGeneral Carrier IntegrationTransactions

Timeline · 3 updates

investigating Dec 04, 2025, 12:21 AM UTC

We are aware of an issues with Carrier Integration causing issues with multiple clients. Our Incident Management Team is currently investigating and implementing mitigation steps. More updates to follow.
investigating Dec 04, 2025, 12:26 AM UTC

We have also had reports of impacts to RQ Login/Invoicing. Our Team is currently engaged in implementing mitigations steps. More updates to follow.
resolved Dec 04, 2025, 12:43 AM UTC

Our Incident Management team has given the all clear. Service should now be performing normally. If you are still experiencing issues please engage our Support Team.

Read the full incident report →

Minor December 3, 2025

Increased Error rates across Multiple Products

Detected by Pingoru: Dec 03, 2025, 11:04 PM UTC
Resolved: Dec 03, 2025, 11:57 PM UTC
Duration: 53m

Affected: Business Intelligence (BI)General Partner IntegrationIntegrated PaymentsGeneral RQGeneral RqmobileGeneral Carrier IntegrationVT ReportingLoginsLoginsBill PayData ConnectRogers Carrier IntegrationPOS EntryVMITransactionsTransactionsOnline PaymentsDatabase ReplicationUS Cellular Carrier IntegrationWebsite Log-inWarrantyCarrier IntegrationCarrier IntegrationTerminal ServiceRQ ReportingVerizon Carrier IntegrationTrackerTrade-InIntegrated PaymentsIntegrated PaymentsPay OnlineTbaytel Carrier IntegrationIntegrated PaymentsTelus/Koodo Carrier IntegrationMSP (iQ)Bell/Virgin Carrier IntegrationmyRQFirst DataLucky Carrier IntegrationeCommerceGlobalShaw Carrier IntegrationHubElavonFreedom Carrier IntegrationVerizon BOPISEndless Aisle

Timeline · 3 updates

investigating Dec 03, 2025, 11:04 PM UTC

We are currently investigating increased errors across multiple products.
identified Dec 03, 2025, 11:18 PM UTC

Our team is still seeing increased errors across multiple products. They are working to implement mitigation steps. More updates to follow.
resolved Dec 03, 2025, 11:57 PM UTC

We have been given the all clear. The issue is resolved.

Read the full incident report →

Minor December 2, 2025

Errors and Latency across multiple products

Detected by Pingoru: Dec 02, 2025, 10:27 PM UTC
Resolved: Dec 02, 2025, 11:34 PM UTC
Duration: 1h 7m

Affected: General RQGeneral RqmobileGeneral Carrier IntegrationLoginsLoginsRogers Carrier IntegrationTransactionsTransactionsUS Cellular Carrier IntegrationCarrier IntegrationCarrier IntegrationVerizon Carrier IntegrationIntegrated PaymentsIntegrated PaymentsTbaytel Carrier IntegrationTelus/Koodo Carrier IntegrationBell/Virgin Carrier IntegrationLucky Carrier IntegrationShaw Carrier IntegrationHubFreedom Carrier Integration

Timeline · 4 updates

investigating Dec 02, 2025, 10:27 PM UTC

We are currently investigating increased latency and errors across multiple products.
investigating Dec 02, 2025, 10:42 PM UTC

Our team is still seeing increased latency and errors across multiple products. They are working to implement mitigation steps. More updates to follow.
identified Dec 02, 2025, 11:08 PM UTC

The issue has been identified and we are seeing improvement as our team continues to work towards a resolution.
resolved Dec 02, 2025, 11:34 PM UTC

We have been given the all clear. The issue is resolved.

Read the full incident report →

Minor November 28, 2025

Increase Error Rates for Carrier Integration

Detected by Pingoru: Nov 28, 2025, 09:21 PM UTC
Resolved: Nov 28, 2025, 10:09 PM UTC
Duration: 48m

Affected: General Carrier Integration

Timeline · 5 updates

investigating Nov 28, 2025, 09:21 PM UTC

We are currently seeing an increase in error rates from Carrier Integration, which could be resulting in slowness in RQ. Our Team is currently investigating. More Updates to follow.
monitoring Nov 28, 2025, 09:30 PM UTC

Our team has implemented mitigation procedures and we are seeing a positive trend in our telemetry. We are currently in a monitoring state. More updates to follow.
identified Nov 28, 2025, 09:34 PM UTC

Our team is still seeing issues in our alerting. They are working to implement additional mitigation steps. More updates to follow.
monitoring Nov 28, 2025, 09:40 PM UTC

Our Team has implemented additional mitigation steps and are seeing improvements. We are moving this back to a monitoring state. More updates to follow.
resolved Nov 28, 2025, 10:09 PM UTC

Telemetry looks good and error rates have subsided. We are giving the All Clear. If you have any additional lingering issues. Please reach out to Support to have it triaged appropriately.

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Minor November 25, 2025

11/24/2025- Verizon Service Interruption

Detected by Pingoru: Nov 25, 2025, 12:36 AM UTC
Resolved: Nov 25, 2025, 02:36 AM UTC
Duration: 1h 59m

Affected: Verizon Carrier IntegrationTrade-In

Timeline · 2 updates

identified Nov 25, 2025, 12:36 AM UTC

Verizon is aware of issues with Activation and Trade-in service requests. We have engaged Verizon and will work with them until it is resolved.
resolved Nov 25, 2025, 02:36 AM UTC

Verizon has shared with us that they resolved the issue. Please ensure that you have cleared cache and cookies in the browser you use for Omni. If you encounter any additional issues, please contact our support team to investigate further.

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Minor November 20, 2025

11/20/2025 Latency/Launching Issues

Detected by Pingoru: Nov 20, 2025, 10:31 PM UTC
Resolved: Nov 20, 2025, 11:57 PM UTC
Duration: 1h 26m

Affected: General RQGeneral RqmobileLoginsLogins

Timeline · 4 updates

identified Nov 20, 2025, 10:31 PM UTC

We are receiving client reports of issues with Latency and Logging in to both RQmobile and Desktop. Our Incident Management team is aware of the issue and is actively investigating and working towards a resolution. More updates to follow.
identified Nov 20, 2025, 10:45 PM UTC

We are continuing to monitor the situation and attempting to implement mitigation procedures. More updates to follow.
monitoring Nov 20, 2025, 11:26 PM UTC

Our team is currently monitoring the situation. We will remain in this state until we have confirmation from the team that the issue is resolved. More updates to follow.
resolved Nov 20, 2025, 11:57 PM UTC

This issue is now resolved. If you are experiencing any further issues related to this, please reach out to our support team at [email protected].

Read the full incident report →

Major October 29, 2025

RQ Auth/Login Issues

Detected by Pingoru: Oct 29, 2025, 08:27 PM UTC
Resolved: Oct 30, 2025, 02:15 PM UTC
Duration: 17h 47m

Affected: Logins

Timeline · 2 updates

monitoring Oct 29, 2025, 08:27 PM UTC

Some clients are still experiencing login issues, we will continue monitoring however this will not be fully resolved until Azure corrects the problem from their end.
resolved Oct 30, 2025, 02:15 PM UTC

Azure is reporting this incident is now resolved. Any further issues please put a new support request in to our team.

Read the full incident report →

Minor September 19, 2025

RQ/RQMobile Latency Issues

Detected by Pingoru: Sep 19, 2025, 08:41 PM UTC
Resolved: Sep 19, 2025, 09:52 PM UTC
Duration: 1h 11m

Affected: General RQGeneral Rqmobile

Timeline · 3 updates

investigating Sep 19, 2025, 08:41 PM UTC

We are receiving reports of Latency in RQ and RQmobile. Our team is currently investigating and implementing mitigation steps. More updates to follow.
investigating Sep 19, 2025, 09:13 PM UTC

Our team is still currently investigating the issue. We have implemented mitigation steps and have seen improvement. More updates to follow.
resolved Sep 19, 2025, 09:52 PM UTC

The issue is now resolved. We are reporting all clear from all impacted clients.

Read the full incident report →

Notice September 4, 2025

E-PIN Server Issues

Detected by Pingoru: Sep 04, 2025, 12:23 AM UTC
Resolved: Sep 04, 2025, 02:02 PM UTC
Duration: 13h 39m

Timeline · 3 updates

investigating Sep 04, 2025, 12:23 AM UTC

Our teams have been alerted of an error with E-Pins and are actively investigating.
investigating Sep 04, 2025, 12:44 AM UTC

Our teams have reached out to the EPIN provider for more details and are awaiting a response.
resolved Sep 04, 2025, 02:02 PM UTC

The EPin provider has relayed to our team that this is resolved. We are giving the all clear on this issue. If there are any additional problems, please create a Support request with our team outlining the issue.

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Major August 19, 2025

Phobio Trade in Freezing

Detected by Pingoru: Aug 19, 2025, 06:42 PM UTC
Resolved: Aug 19, 2025, 07:43 PM UTC
Duration: 1h 1m

Affected: Trade-In

Timeline · 3 updates

investigating Aug 19, 2025, 06:42 PM UTC

We are currently seeing an issue with Phobio trades freezing the Trade in window while processing. This is only impacting Phobio trades. All other trades are functioning properly. Our Incident Management Team is currently investigating. More updates will follow.
investigating Aug 19, 2025, 06:54 PM UTC

Our team has not identified an issue on our end. Our Incident Management Team is reaching out to Phobio to investigate further. More updates to follow.
resolved Aug 19, 2025, 07:43 PM UTC

This incident is now resolved. The issue looks to be on Phobio's end. We are receiving reports of successes from impacted Clients. If you are still experiencing issues please reach out to our Support Team to investigate further.

Read the full incident report →