iQmetrix incident

Verizon ISPU Pick and Pack Issues

Major Resolved View vendor source →
Started
Apr 29, 2026, 03:47 PM UTC
Resolved
Apr 29, 2026, 05:37 PM UTC
Duration
1h 50m
Detected by Pingoru
Apr 29, 2026, 03:47 PM UTC

Affected components

Verizon BOPIS

Update timeline

  1. investigating Apr 29, 2026, 03:47 PM UTC

    We are aware of an issue causing Verizon ISPU orders to not proceed to Ready for Pickup status due to an "An unexpected error occurred while communicating with Verizon. Please try again" error. Our Incident Management Team has reached out to Verizon and both sides are investigating.

  2. resolved Apr 29, 2026, 05:37 PM UTC

    Our Incident Management team and Verizon have given the all clear. Verizon ISPU should now be performing normally. If you are still experiencing issues please engage our Support Team.

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