iQmetrix incident

E-PIN Server Issues

Notice Resolved View vendor source →

iQmetrix experienced a notice incident on September 4, 2025, lasting 13h 39m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2025, 12:23 AM UTC
Resolved
Sep 04, 2025, 02:02 PM UTC
Duration
13h 39m
Detected by Pingoru
Sep 04, 2025, 12:23 AM UTC

Update timeline

  1. investigating Sep 04, 2025, 12:23 AM UTC

    Our teams have been alerted of an error with E-Pins and are actively investigating.

  2. investigating Sep 04, 2025, 12:44 AM UTC

    Our teams have reached out to the EPIN provider for more details and are awaiting a response.

  3. resolved Sep 04, 2025, 02:02 PM UTC

    The EPin provider has relayed to our team that this is resolved. We are giving the all clear on this issue. If there are any additional problems, please create a Support request with our team outlining the issue.