iQmetrix incident

Errors and Latency across multiple products

Minor Resolved View vendor source →

iQmetrix experienced a minor incident on December 2, 2025 affecting General RQ and General Rqmobile and 1 more component, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2025, 10:27 PM UTC
Resolved
Dec 02, 2025, 11:34 PM UTC
Duration
1h 7m
Detected by Pingoru
Dec 02, 2025, 10:27 PM UTC

Affected components

General RQGeneral RqmobileGeneral Carrier IntegrationLoginsLoginsRogers Carrier IntegrationTransactionsTransactionsUS Cellular Carrier IntegrationCarrier Integration

Update timeline

  1. investigating Dec 02, 2025, 10:27 PM UTC

    We are currently investigating increased latency and errors across multiple products.

  2. investigating Dec 02, 2025, 10:42 PM UTC

    Our team is still seeing increased latency and errors across multiple products. They are working to implement mitigation steps. More updates to follow.

  3. identified Dec 02, 2025, 11:08 PM UTC

    The issue has been identified and we are seeing improvement as our team continues to work towards a resolution.

  4. resolved Dec 02, 2025, 11:34 PM UTC

    We have been given the all clear. The issue is resolved.