iQmetrix incident

Service Disruption impacting multiple RQ Services

Critical Resolved View vendor source →

iQmetrix experienced a critical incident on December 4, 2025 affecting General RQ and General Carrier Integration and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2025, 12:21 AM UTC
Resolved
Dec 04, 2025, 12:43 AM UTC
Duration
22m
Detected by Pingoru
Dec 04, 2025, 12:21 AM UTC

Affected components

General RQGeneral Carrier IntegrationTransactions

Update timeline

  1. investigating Dec 04, 2025, 12:21 AM UTC

    We are aware of an issues with Carrier Integration causing issues with multiple clients. Our Incident Management Team is currently investigating and implementing mitigation steps. More updates to follow.

  2. investigating Dec 04, 2025, 12:26 AM UTC

    We have also had reports of impacts to RQ Login/Invoicing. Our Team is currently engaged in implementing mitigations steps. More updates to follow.

  3. resolved Dec 04, 2025, 12:43 AM UTC

    Our Incident Management team has given the all clear. Service should now be performing normally. If you are still experiencing issues please engage our Support Team.