iQmetrix experienced a major incident on February 7, 2026 affecting Logins, lasting 4h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Logins
Update timeline
- investigating Feb 07, 2026, 03:21 PM UTC
Our team's are aware of the issue with RQmobile login's and are working to identify the cause.
- identified Feb 07, 2026, 03:57 PM UTC
The RQmobile login issues are being caused by degradation in the Microsoft WestUS region. We're actively investigating mitigation options.
- identified Feb 07, 2026, 05:37 PM UTC
Our team deployed a mitigation step but it did not resolve the issue and we are continuing to investigate.
- monitoring Feb 07, 2026, 07:13 PM UTC
Our teams believe the issue is now resolved, however we are monitoring before calling an all clear.
- resolved Feb 07, 2026, 07:32 PM UTC
This incident has been resolved.