iQmetrix incident

RQmobile Login Issues

Major Resolved View vendor source →
Started
Feb 07, 2026, 03:21 PM UTC
Resolved
Feb 07, 2026, 07:32 PM UTC
Duration
4h 10m
Detected by Pingoru
Feb 07, 2026, 03:21 PM UTC

Affected components

Logins

Update timeline

  1. investigating Feb 07, 2026, 03:21 PM UTC

    Our team's are aware of the issue with RQmobile login's and are working to identify the cause.

  2. identified Feb 07, 2026, 03:57 PM UTC

    The RQmobile login issues are being caused by degradation in the Microsoft WestUS region. We're actively investigating mitigation options.

  3. identified Feb 07, 2026, 05:37 PM UTC

    Our team deployed a mitigation step but it did not resolve the issue and we are continuing to investigate.

  4. monitoring Feb 07, 2026, 07:13 PM UTC

    Our teams believe the issue is now resolved, however we are monitoring before calling an all clear.

  5. resolved Feb 07, 2026, 07:32 PM UTC

    This incident has been resolved.

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