iQmetrix experienced a minor incident on December 13, 2025 affecting Transactions, lasting 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 13, 2025, 07:12 PM UTC
We are receiving reports of RQmobile errors that may be impacting invoicing. Our Incident Management Team has been engaged and are currently investigating the issue. More updates to follow.
- identified Dec 13, 2025, 07:22 PM UTC
Our team has identified the issue and is implementing mitigation steps to resolve the issue. More updates to follow,
- identified Dec 13, 2025, 07:35 PM UTC
Mitigation steps did not change telemetry on errors. Our team is implementing additional measures. More updates to follow.
- identified Dec 13, 2025, 08:07 PM UTC
We have identified that this would only be impacting those on RQ mobile iQ Pay. Our team is continuing to investigate and implement additional mitigation procedures. More updates to follow.
- identified Dec 13, 2025, 08:30 PM UTC
Our Team is still currently working on implementing multiple mitigation options in parallel to resolve the issue. More updates to follow.
- monitoring Dec 13, 2025, 09:01 PM UTC
Errors are mostly mitigated at this point. We are still seeing some lingering timeouts so we will continue to monitor. However, Clients are reporting successes. More updates to follow.
- resolved Dec 13, 2025, 09:13 PM UTC
We are now calling the all clear. This incident is now resolved. If you have any lingering issues please reach out to our Support Team.