iQmetrix experienced a notice incident on February 3, 2026 affecting General RQ, lasting 3h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 03, 2026, 07:40 PM UTC
We are currently investigating the Support Chat feature not working
- identified Feb 03, 2026, 07:44 PM UTC
Currently Messaging functionality within Support and Community is unavailable. This is due to current ongoing Status issues with Salesforce. We are monitoring and will provide an update as soon as service is restored. Until that time, please direct all Support inquiries to [email protected]
- identified Feb 03, 2026, 09:58 PM UTC
Messaging functionality within Support and Community is unavailable due to current ongoing Status issues with Salesforce. We are monitoring and will provide an update as soon as service is restored. Please continue to direct all Support inquiries to [email protected]
- identified Feb 03, 2026, 10:40 PM UTC
Messaging functionality within Support and Community remains unavailable due to an ongoing issue with Salesforce who is currently working to resolve this. We are monitoring and will provide updates as they become available to us. Please continue to direct all Support inquiries to [email protected]
- resolved Feb 03, 2026, 11:15 PM UTC
We have been given the all clear on this issue. Support Chat should now be performing normally. If you are still experiencing issues please let us know via [email protected]