Instructure Outage History

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Instructure had 105 outages in the last 2 years totaling 138h 0m of downtime — averaging 4.3 incidents per month.

There were 105 Instructure outages since December 11, 2025 totaling 138h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.instructure.com

Minor September 18, 2026

Some users are experiencing errors when interacting with SCORM packages.

Detected by Pingoru
Sep 18, 2026, 01:17 PM UTC
Resolved
Sep 18, 2026, 01:35 PM UTC
Duration
18m
Affected: Canvas LMSeu-west-1
Timeline · 4 updates
  1. investigating Sep 18, 2026, 01:17 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 18, 2026, 01:19 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 18, 2026, 01:30 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Sep 18, 2026, 01:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 16, 2026

Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels.

Detected by Pingoru
Sep 16, 2026, 08:52 AM UTC
Resolved
Sep 16, 2026, 03:29 PM UTC
Duration
6h 37m
Affected: Support: Phones/ChatSupport: Webform/email
Timeline · 4 updates
  1. investigating Sep 16, 2026, 08:52 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 16, 2026, 09:05 AM UTC

    Our ticketing system provider has confirmed a service disruption causing errors and intermittent access. We are closely monitoring their status page for updates: https://status.salesforce.com/incidents/20004433 .

  3. investigating Sep 16, 2026, 09:11 AM UTC

    We are continuing to investigate this issue.

  4. resolved Sep 16, 2026, 03:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 14, 2026

Some users are experiencing slow load times when accessing Canvas

Detected by Pingoru
Sep 14, 2026, 09:13 AM UTC
Resolved
Sep 14, 2026, 09:46 AM UTC
Duration
33m
Affected: Canvas LMSeu-west-1
Timeline · 3 updates
  1. investigating Sep 14, 2026, 09:13 AM UTC

    We are currently investigating this issue.

  2. monitoring Sep 14, 2026, 09:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 14, 2026, 09:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 11, 2026

Errors Following Item Creation In Canvas

Detected by Pingoru
Sep 11, 2026, 03:26 PM UTC
Resolved
Sep 11, 2026, 03:40 PM UTC
Duration
14m
Affected: Canvas LMSus-east-1
Timeline · 3 updates
  1. investigating Sep 11, 2026, 03:26 PM UTC

    A small group of users may encounter 404 errors or page not found errors immediately after item creation in Canvas.

  2. monitoring Sep 11, 2026, 03:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 11, 2026, 03:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 10, 2026

Slow load times and Page error messages

Detected by Pingoru
Sep 10, 2026, 02:51 PM UTC
Resolved
Sep 10, 2026, 02:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 10, 2026, 02:51 PM UTC

    Some users had been experiencing slow load time and page error messages when accessing Canvas. This behavior has been resolved and Canvas is functioning normally again.

Read the full incident report →

Minor September 10, 2026

Slow loading and page error messages when accessing New Quizzes

Detected by Pingoru
Sep 10, 2026, 02:13 PM UTC
Resolved
Sep 10, 2026, 02:41 PM UTC
Duration
27m
Affected: Canvas LMS
Timeline · 4 updates
  1. investigating Sep 10, 2026, 02:13 PM UTC

    Some users are experiencing slow loading and page error messages when accessing New Quizzes in Canvas.

  2. identified Sep 10, 2026, 02:18 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 10, 2026, 02:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 10, 2026, 02:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 3, 2026

Some users are experiencing slow load times and page errors when accessing New Quizzes

Detected by Pingoru
Sep 03, 2026, 03:02 PM UTC
Resolved
Sep 03, 2026, 03:57 PM UTC
Duration
55m
Affected: Canvas LMSus-east-1
Timeline · 4 updates
  1. investigating Sep 03, 2026, 03:02 PM UTC

    We are currently investigating this issue.

  2. identified Sep 03, 2026, 03:14 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 03, 2026, 03:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 03, 2026, 03:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 1, 2026

SIN Users getting a Website is under heavy Load (request timed out)

Detected by Pingoru
Sep 01, 2026, 07:26 AM UTC
Resolved
Sep 01, 2026, 07:53 AM UTC
Duration
27m
Affected: Canvas LMSap-southeast-1
Timeline · 4 updates
  1. investigating Sep 01, 2026, 07:26 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 01, 2026, 07:41 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 01, 2026, 07:46 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Sep 01, 2026, 07:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 27, 2026

Students unable to submit or resume certain assessments

Detected by Pingoru
Aug 27, 2026, 06:39 PM UTC
Resolved
Aug 31, 2026, 06:53 PM UTC
Duration
4d
Affected: Mastery Connect
Timeline · 3 updates
  1. investigating Aug 27, 2026, 06:39 PM UTC

    Mastery Connect has identified that for a limited number of assessments, students may be unable to submit or resume a started assessment. We are still investigating the full scope but show no evidence that this is impacting Mastery Predictive Assessments.

  2. monitoring Aug 28, 2026, 04:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 31, 2026, 06:53 PM UTC

    Our Engineering team is actively investigating and working to correct [Customer experience behavior]. At this time users are still experiencing [Customer experience behavior] . [Type out a workaround if applicable].

Read the full incident report →

Major August 24, 2026

Some users may not be receiving Multi-Factor Authentication SMS messages when logging into Canvas

Detected by Pingoru
Aug 24, 2026, 03:58 PM UTC
Resolved
Aug 24, 2026, 06:10 PM UTC
Duration
2h 11m
Affected: Canvas LMS
Timeline · 4 updates
  1. investigating Aug 24, 2026, 03:58 PM UTC

    We are currently investigating this issue.

  2. identified Aug 24, 2026, 04:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 24, 2026, 05:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 24, 2026, 06:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 24, 2026

Users in the Virginia and Oregon regions are unable to access Impact Messaging and Dashboard

Detected by Pingoru
Aug 24, 2026, 03:03 PM UTC
Resolved
Aug 24, 2026, 05:30 PM UTC
Duration
2h 27m
Affected: Impact
Timeline · 3 updates
  1. identified Aug 24, 2026, 04:07 PM UTC

    Users may experience slowness, blank pages, or high latency in the Impact Dashboard and delays with Impact messages. Users may also be unable to access Campaign Templates. We are actively working to resolve the issue with the highest priority.

  2. monitoring Aug 24, 2026, 04:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 24, 2026, 07:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 24, 2026

Some Canvas users may experience degraded media playback

Detected by Pingoru
Aug 24, 2026, 02:42 AM UTC
Resolved
Aug 24, 2026, 03:44 AM UTC
Duration
1h 1m
Affected: Canvas LMSus-east-1
Timeline · 5 updates
  1. investigating Aug 24, 2026, 02:42 AM UTC

    We are currently investigating this issue.

  2. identified Aug 24, 2026, 02:46 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 24, 2026, 03:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 24, 2026, 03:30 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 24, 2026, 03:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 21, 2026

Some users are experiencing Slowness with Outcomes

Detected by Pingoru
Aug 21, 2026, 04:07 PM UTC
Resolved
Aug 21, 2026, 04:55 PM UTC
Duration
48m
Affected: Canvas LMSus-east-1
Timeline · 3 updates
  1. identified Aug 21, 2026, 04:07 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Aug 21, 2026, 04:07 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Aug 21, 2026, 04:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 17, 2026

Some users may run into slow load times or errors when accessing Canvas

Detected by Pingoru
Aug 17, 2026, 12:15 PM UTC
Resolved
Aug 17, 2026, 12:32 PM UTC
Duration
16m
Affected: Canvas LMSus-east-1
Timeline · 4 updates
  1. investigating Aug 17, 2026, 12:15 PM UTC

    We are currently investigating this issue.

  2. identified Aug 17, 2026, 12:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 17, 2026, 12:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 17, 2026, 12:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 13, 2026

Some users receiving errors when accessing Canvas

Detected by Pingoru
Aug 13, 2026, 06:28 PM UTC
Resolved
Aug 14, 2026, 12:38 AM UTC
Duration
6h 9m
Affected: Canvas LMSus-east-1
Timeline · 4 updates
  1. investigating Aug 13, 2026, 06:28 PM UTC

    We are currently investigating this issue.

  2. identified Aug 13, 2026, 06:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 13, 2026, 07:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 14, 2026, 12:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 6, 2026

Stride users may experience 403 error messages when accessing LTIs

Detected by Pingoru
Aug 06, 2026, 05:18 PM UTC
Resolved
Aug 06, 2026, 07:12 PM UTC
Duration
1h 53m
Timeline · 5 updates
  1. investigating Aug 06, 2026, 05:18 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 06, 2026, 05:50 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 06, 2026, 06:18 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Aug 06, 2026, 06:42 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Aug 06, 2026, 07:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 28, 2026

New Quizzes may be down for some users

Detected by Pingoru
Jul 28, 2026, 07:50 AM UTC
Resolved
Jul 28, 2026, 09:10 AM UTC
Duration
1h 20m
Affected: Canvas LMSus-west-2
Timeline · 6 updates
  1. investigating Jul 28, 2026, 07:50 AM UTC

    We are currently investigating this issue.

  2. identified Jul 28, 2026, 07:59 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 28, 2026, 08:16 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jul 28, 2026, 08:45 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jul 28, 2026, 09:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 28, 2026, 09:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 28, 2026

Free-for-Teacher users may encounter errors when accessing Canvas

Detected by Pingoru
Jul 28, 2026, 06:36 AM UTC
Resolved
Jul 28, 2026, 07:04 AM UTC
Duration
28m
Timeline · 4 updates
  1. investigating Jul 28, 2026, 06:36 AM UTC

    We are currently investigating this issue.

  2. identified Jul 28, 2026, 06:44 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 28, 2026, 06:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 28, 2026, 07:04 AM UTC

    This incident has been resolved.

Read the full incident report →