Instructure incident

PDX Users getting a Website is under heavy Load (request timed out)

Major Resolved View vendor source →

Instructure experienced a major incident on August 31, 2026 affecting Canvas LMS and us-west-2, lasting 5h 17m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2026, 05:49 PM UTC
Resolved
Aug 31, 2026, 11:06 PM UTC
Duration
5h 17m
Detected by Pingoru
Aug 31, 2026, 05:49 PM UTC

Affected components

Canvas LMSus-west-2

Update timeline

  1. investigating Aug 31, 2026, 05:49 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 31, 2026, 06:12 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 31, 2026, 06:42 PM UTC

    We are continuing to investigate this issue.

  4. investigating Aug 31, 2026, 07:08 PM UTC

    We are continuing to investigate this issue.

  5. investigating Aug 31, 2026, 07:39 PM UTC

    We are continuing to investigate this issue.

  6. investigating Aug 31, 2026, 08:11 PM UTC

    We are continuing to investigate this issue.

  7. monitoring Aug 31, 2026, 08:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. monitoring Aug 31, 2026, 09:04 PM UTC

    We are continuing to monitor for any further issues.

  9. monitoring Aug 31, 2026, 09:53 PM UTC

    We are continuing to monitor for any further issues.

  10. monitoring Aug 31, 2026, 10:26 PM UTC

    We are continuing to monitor for any further issues.

  11. resolved Aug 31, 2026, 11:06 PM UTC

    This incident has been resolved.