Instructure incident

Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels.

Minor Resolved View vendor source →

Instructure experienced a minor incident on September 16, 2026 affecting Support: Phones/Chat and Support: Webform/email, lasting 6h 37m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2026, 08:52 AM UTC
Resolved
Sep 16, 2026, 03:29 PM UTC
Duration
6h 37m
Detected by Pingoru
Sep 16, 2026, 08:52 AM UTC

Affected components

Support: Phones/ChatSupport: Webform/email

Update timeline

  1. investigating Sep 16, 2026, 08:52 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 16, 2026, 09:05 AM UTC

    Our ticketing system provider has confirmed a service disruption causing errors and intermittent access. We are closely monitoring their status page for updates: https://status.salesforce.com/incidents/20004433 .

  3. investigating Sep 16, 2026, 09:11 AM UTC

    We are continuing to investigate this issue.

  4. resolved Sep 16, 2026, 03:29 PM UTC

    This incident has been resolved.