Instructure incident

Canvas support phone system is experiencing connection issues

Minor Resolved View vendor source →

Instructure experienced a minor incident on September 14, 2026 affecting Support: Phones/Chat, lasting 5h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2026, 06:52 AM UTC
Resolved
Sep 14, 2026, 12:25 PM UTC
Duration
5h 33m
Detected by Pingoru
Sep 14, 2026, 06:52 AM UTC

Affected components

Support: Phones/Chat

Update timeline

  1. investigating Sep 14, 2026, 06:52 AM UTC

    We are currently investigating this issue.

  2. resolved Sep 14, 2026, 12:25 PM UTC

    This incident has been resolved.