Instructure incident

Some users are experiencing errors when interacting with SCORM packages.

Minor Resolved View vendor source →

Instructure experienced a minor incident on September 18, 2026 affecting Canvas LMS and eu-west-1, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2026, 01:17 PM UTC
Resolved
Sep 18, 2026, 01:35 PM UTC
Duration
18m
Detected by Pingoru
Sep 18, 2026, 01:17 PM UTC

Affected components

Canvas LMSeu-west-1

Update timeline

  1. investigating Sep 18, 2026, 01:17 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 18, 2026, 01:19 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 18, 2026, 01:30 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Sep 18, 2026, 01:35 PM UTC

    This incident has been resolved.