Instructure Outage History

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Pingoru has recorded 123 incidents for Instructure: 123 in the last 12 months and 33 in the last 90 days.

Source: status.instructure.com

123incidents recorded
123last 12 months
33last 90 days
6 hourstypical duration
Incidents per month
02040AprMayJunJulAugSepOct8
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct2%
Pingoru began tracking Instructure in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 20262359 of 720 (8%)
May 202614247 of 744 (33%)
June 20261012 of 720 (2%)
July 2026916 of 744 (2%)
August 202611116 of 744 (16%)
September 20261220 of 720 (3%)
October 2026812 of 548 (2%)

Incidents, newest first

Minor August 17, 2026 Some users may experience errors when playing or uploading media files 12m Canvas LMS, us-east-1

Started Aug 17, 2026, 01:30 PM UTC· resolved Aug 17, 2026, 01:43 PM UTC

  1. identified Aug 17, 2026, 01:30 PM UTC

    A small number of users may experience errors when playing or uploading media files

  2. resolved Aug 17, 2026, 01:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 17, 2026 Some users may run into slow load times or errors when accessing Canvas 16m Canvas LMS, us-east-1

Started Aug 17, 2026, 12:15 PM UTC· resolved Aug 17, 2026, 12:32 PM UTC

  1. investigating Aug 17, 2026, 12:15 PM UTC

    We are currently investigating this issue.

  2. identified Aug 17, 2026, 12:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 17, 2026, 12:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 17, 2026, 12:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 13, 2026 Some users receiving errors when accessing Canvas 6h 9m Canvas LMS, us-east-1

Started Aug 13, 2026, 06:28 PM UTC· resolved Aug 14, 2026, 12:38 AM UTC

  1. investigating Aug 13, 2026, 06:28 PM UTC

    We are currently investigating this issue.

  2. identified Aug 13, 2026, 06:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 13, 2026, 07:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 14, 2026, 12:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 6, 2026 Stride users may experience 403 error messages when accessing LTIs 1h 53m

Started Aug 06, 2026, 05:18 PM UTC· resolved Aug 06, 2026, 07:12 PM UTC

  1. investigating Aug 06, 2026, 05:18 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 06, 2026, 05:50 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 06, 2026, 06:18 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Aug 06, 2026, 06:42 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Aug 06, 2026, 07:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 28, 2026 New Quizzes may be down for some users 1h 20m Canvas LMS, us-west-2

Started Jul 28, 2026, 07:50 AM UTC· resolved Jul 28, 2026, 09:10 AM UTC

  1. investigating Jul 28, 2026, 07:50 AM UTC

    We are currently investigating this issue.

  2. identified Jul 28, 2026, 07:59 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 28, 2026, 08:16 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jul 28, 2026, 08:45 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jul 28, 2026, 09:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 28, 2026, 09:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 28, 2026 Free-for-Teacher users may encounter errors when accessing Canvas 28m

Started Jul 28, 2026, 06:36 AM UTC· resolved Jul 28, 2026, 07:04 AM UTC

  1. investigating Jul 28, 2026, 06:36 AM UTC

    We are currently investigating this issue.

  2. identified Jul 28, 2026, 06:44 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 28, 2026, 06:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 28, 2026, 07:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 16, 2026 Unexpected Errors Or Failed Requests When Using AI Tools In Canvas –

Started Jul 16, 2026, 06:30 PM UTC· resolved Jul 16, 2026, 06:30 PM UTC

  1. resolved Jul 16, 2026, 09:16 PM UTC

    Users may have encountered failed requests or errors stating "An unexpected error occurred" when utilizing AI tools in Canvas.

Read the full incident report →

Major July 16, 2026 Users may encounter errors when trying to access Canvas, Catalog, Mastery Connect or Portfolio 3h 58m Canvas LMS, ca-central-1, Canvas Catalog, eu-central-1 and 7 more

Started Jul 16, 2026, 08:22 AM UTC· resolved Jul 16, 2026, 12:21 PM UTC

  1. investigating Jul 16, 2026, 08:22 AM UTC

    We are currently investigating this issue.

  2. investigating Jul 16, 2026, 08:24 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 16, 2026, 08:35 AM UTC

    We are continuing to investigate this issue.

  4. investigating Jul 16, 2026, 08:46 AM UTC

    We are continuing to investigate this issue.

  5. investigating Jul 16, 2026, 08:49 AM UTC

    We are continuing to investigate this issue.

  6. investigating Jul 16, 2026, 08:56 AM UTC

    We are continuing to investigate this issue.

  7. investigating Jul 16, 2026, 09:13 AM UTC

    AWS Cloudfront has a global outage. We investigating the issue together with AWS experts. You can follow updates from their team here: https://health.aws.amazon.com/health/status

  8. investigating Jul 16, 2026, 09:27 AM UTC

    AWS Cloudfront has a global outage. We investigating the issue together with AWS experts. You can follow updates from their team here: https://health.aws.amazon.com/health/status

  9. investigating Jul 16, 2026, 09:38 AM UTC

    AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status

  10. investigating Jul 16, 2026, 09:53 AM UTC

    AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status

  11. identified Jul 16, 2026, 10:03 AM UTC

    AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status

  12. identified Jul 16, 2026, 10:17 AM UTC

    AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status

  13. identified Jul 16, 2026, 10:31 AM UTC

    Canvas and our other impacted services are now accessible from our EU servers once again. Our team is monitoring this and working on restoring access to other regions as well.

  14. identified Jul 16, 2026, 10:48 AM UTC

    We are continuing to work on a fix for this issue.

  15. identified Jul 16, 2026, 11:03 AM UTC

    We are continuing to work on a fix for this issue.

  16. identified Jul 16, 2026, 11:13 AM UTC

    We are continuing to work on a fix for this issue.

  17. identified Jul 16, 2026, 11:26 AM UTC

    Mastery Connect is accessible once again. Our team is monitoring it, while working on restoring other impacted services in all regions.

  18. identified Jul 16, 2026, 11:38 AM UTC

    We are continuing to work on a fix for this issue.

  19. identified Jul 16, 2026, 11:52 AM UTC

    We are continuing to work on a fix for this issue.

  20. monitoring Jul 16, 2026, 11:57 AM UTC

    A fix has been implemented in all regions for all affected products. We are currently monitoring the results.

  21. resolved Jul 16, 2026, 12:21 PM UTC

    This issue has been resolved and all Instructure products are working as intended.

Read the full incident report →

Minor July 16, 2026 Canvas User pages not accessible. 33m Canvas LMS

Started Jul 16, 2026, 12:38 AM UTC· resolved Jul 16, 2026, 01:12 AM UTC

  1. investigating Jul 16, 2026, 12:38 AM UTC

    We are currently investigating this issue.

  2. monitoring Jul 16, 2026, 12:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 16, 2026, 01:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 14, 2026 Roll Call database misconfiguration for some users 6h 46m Canvas LMS, us-east-1

Started Jul 14, 2026, 03:28 PM UTC· resolved Jul 14, 2026, 10:14 PM UTC

  1. investigating Jul 14, 2026, 03:28 PM UTC

    We are currently investigating this issue.

  2. identified Jul 14, 2026, 03:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 14, 2026, 03:36 PM UTC

    Users will see a notification that Roll Call is down for maintenance when attempting to access

  4. identified Jul 14, 2026, 06:54 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Jul 14, 2026, 08:24 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Jul 14, 2026, 09:58 PM UTC

    We are continuing to work on a fix for this issue.

  7. resolved Jul 14, 2026, 10:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 12, 2026 A small subset of users may experience page errors when accessing Canvas. 18m Canvas LMS, eu-central-1

Started Jul 12, 2026, 07:02 PM UTC· resolved Jul 12, 2026, 07:21 PM UTC

  1. investigating Jul 12, 2026, 07:02 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 12, 2026, 07:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 6, 2026 Some Users May Encounter Errors When Attempting To Log Into Canvas 1h 36m Canvas LMS

Started Jul 06, 2026, 07:45 PM UTC· resolved Jul 06, 2026, 09:22 PM UTC

  1. investigating Jul 06, 2026, 07:45 PM UTC

    We are currently investigating this issue.

  2. identified Jul 06, 2026, 07:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 06, 2026, 09:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 06, 2026, 09:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 1, 2026 Some users are experiencing errors when logging into Canvas on Android devices. 30m Canvas LMS

Started Jul 01, 2026, 12:13 AM UTC· resolved Jul 01, 2026, 12:44 AM UTC

  1. investigating Jul 01, 2026, 12:13 AM UTC

    We are currently investigating this issue.

  2. monitoring Jul 01, 2026, 12:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 01, 2026, 12:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 29, 2026 Sistemic rostering and grade sync delays 3h 54m SIStemic

Started Jun 29, 2026, 05:50 PM UTC· resolved Jun 29, 2026, 09:45 PM UTC

  1. investigating Jun 29, 2026, 05:50 PM UTC

    We are currently investigating the reported delays for Sistemic rostering and grade syncs.

  2. identified Jun 29, 2026, 06:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 30, 2026, 02:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 23, 2026 Some users in Western Europe are experiencing slow load times in Canvas DocViewer. 16m Canvas LMS

Started Jun 23, 2026, 01:36 AM UTC· resolved Jun 23, 2026, 01:52 AM UTC

  1. investigating Jun 23, 2026, 01:36 AM UTC

    We are currently investigating this issue.

  2. resolved Jun 23, 2026, 01:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 22, 2026 Users attempting to access Canvas Portfolio are getting an error when attempting to access 1h 6m us-east-1, Canvas Portfolio

Started Jun 22, 2026, 04:02 PM UTC· resolved Jun 22, 2026, 05:09 PM UTC

  1. investigating Jun 22, 2026, 04:02 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 22, 2026, 04:35 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 22, 2026, 04:54 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Jun 22, 2026, 05:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 22, 2026 Some users may encounter errors when using IgniteAI Agent 1h 23m Canvas LMS, us-east-1

Started Jun 22, 2026, 10:44 AM UTC· resolved Jun 22, 2026, 12:07 PM UTC

  1. investigating Jun 22, 2026, 10:44 AM UTC

    We are currently investigating this issue.

  2. identified Jun 22, 2026, 10:46 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 22, 2026, 12:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 22, 2026, 12:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 18, 2026 Impact unavailble for users in Mumbai – Impact

Started Jun 18, 2026, 01:29 PM UTC· resolved Jun 18, 2026, 01:29 PM UTC

  1. resolved Jun 18, 2026, 01:29 PM UTC

    Impact 1.0 was temporarily unavailable for users in Mumbai.

Read the full incident report →

Minor June 10, 2026 Canvas Careers unavailable. Users receive the error "Failed to load navigation." 11m Canvas LMS

Started Jun 10, 2026, 06:02 PM UTC· resolved Jun 10, 2026, 06:13 PM UTC

  1. investigating Jun 10, 2026, 06:02 PM UTC

    We are currently investigating this issue.

  2. identified Jun 10, 2026, 06:04 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 10, 2026, 06:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 10, 2026, 06:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 9, 2026 Some users receiving Internal Access Manager request form 20m Canvas LMS

Started Jun 09, 2026, 04:26 PM UTC· resolved Jun 09, 2026, 04:47 PM UTC

  1. investigating Jun 09, 2026, 04:26 PM UTC

    Some users are being prompted to fill out an Internal Access Manager request form when accessing Canvas. Our engineers are investigating this.

  2. identified Jun 09, 2026, 04:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 09, 2026, 04:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 09, 2026, 04:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 5, 2026 Some users may encounter errors when accessing SCORM LTI Tool and Content 1h 48m ca-central-1

Started Jun 05, 2026, 08:39 AM UTC· resolved Jun 05, 2026, 10:27 AM UTC

  1. investigating Jun 05, 2026, 08:39 AM UTC

    We are currently investigating this issue.

  2. identified Jun 05, 2026, 08:51 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 05, 2026, 10:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 05, 2026, 10:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 4, 2026 HTML files download instead of previewing which may disrupt course content in Canvas 1h 56m Canvas LMS

Started Jun 04, 2026, 01:15 AM UTC· resolved Jun 04, 2026, 03:11 AM UTC

  1. investigating Jun 04, 2026, 01:15 AM UTC

    We are currently investigating this issue.

  2. identified Jun 04, 2026, 01:41 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 04, 2026, 03:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 29, 2026 Studio service is down in SYD region 1h 15m

Started May 29, 2026, 12:40 PM UTC· resolved May 29, 2026, 01:55 PM UTC

  1. resolved May 29, 2026, 02:26 PM UTC

    From 6:41 AM to 6:55 AM MST Studio service in the SYD region was down.

Read the full incident report →

Notice May 28, 2026 Studio bulk auto-caption notification emails –

Started May 28, 2026, 12:00 PM UTC· resolved May 28, 2026, 12:00 PM UTC

  1. resolved May 28, 2026, 04:05 PM UTC

    Beginning 6:00am MDT users may have received multiple email notifications for Studio auto-captions. These notifications were from Canvas but were incorrectly being sent multiple times to users. While some additional queued notification emails may still be sent, the cause of this behavior was identified and corrected.

Read the full incident report →

Minor May 22, 2026 Multi-factor authentication issues –

Started May 22, 2026, 11:55 PM UTC· resolved May 22, 2026, 11:55 PM UTC

  1. resolved May 23, 2026, 12:33 AM UTC

    Some users may have experienced issues with multi-factor authentication. This has been resolved.

Read the full incident report →