Inspera Outage History

Due to an incident Instructure had on 01.05.2026 (https://status.instructure.com/), the integration between IO and Canvas is currently not operational. We are working closely with Instructure to restore the integration. We will post further updates on this page.

We are currently experiencing an issue causing delays in operations for admin users in Inspera Assessment. These issues should not affect test takers. We are investigating the issue with the highest priority and a new update will be posted as soon as we know more.

We are continuing to investigate the issue. We will post another update within the next 30 minutes.

We are continuing to investigate. The root cause has not yet been identified. We are working on implementing mitigations for the latency issues. We will post a new update within the next 30 minutes.

We have identified an issue blocking admin users from previewing questions, question sets and tests. This issue affects all users who have access to preview content: authors, planners, chief invigilators and graders. We are investigating the issue, and a new update will be posted as soon as we know more. The issue also affects candidates who are starting a new test during this incident. Candidates who have already started the test are not affected.

We are currently experiencing an issue causing delays in the monitor module. The issue affects users with user role planner, invigilator and/or chief invigilator. The impact of the incident currently includes: - Candidates that have submitted during this incident are not updated to the Submitted status in Monitor. Also other statuses in Monitor are delayed. - The last saved timestamp is delayed. The incident does not affect candidates currently in ongoing tests, and they can continue their tests as normal. We are investigating the issue and a new update will be posted as soon as we know more.

We’ve identified and mitigated an issue affecting email delivery. Systems are recovering, but it will take approximately 12 hours for the message queue to clear. We’ll post a final update as soon as delivery times are back to normal.

We are currently investigating an issue related to Inspera Resilience Proctoring(IRP). Currently, some proctoring events, related to camera and microphone are not showing. We will post an update as soon as we have more information.

We have identified an inconsistency during the export of PDF documents. We are investigating the issue, and a new update will be posted as soon as we know more.

We are continuing to investigate this issue.

We are experiencing inconsistencies with certain exports and downloads. If you experience any issues with generating or downloading an export, we advise that you retry the operation. We are investigating the issue and will provide frequent updates on the progress

We are continuing to investigate this issue.

We are continuing to investigate the issue. For users experiencing an export opening in a new tab but not downloading, the following workaround should generate the download: 1: Copy the URL 2: Open a new tab 3: Paste the URL in the URL field of the new tab and press enter

This applies to all parts of the Help Centre, including ticketing. It's currently not possible to view help centre articles, view tickets, submit tickets, or submit updates to tickets. We will update as soon as we know more. For urgent contact with Service Desk, please call +47 23 24 51 00, or contact your dedicated Inspera contact person.

We are experiencing delays on event log updates. The delays only affect low-priority events (e.g. changing settings to tests). The delays do not affect event types flagged as urgent (e.g. user entering remote proctoring queue). We are currently investigating the issue.

We are investigating an issue with Ladok LIS integration. Inspera does not receive messages from Ladok at the moment. The issue started yesterday around 12:44 UTC. This means that synchronizing tests and grade transfer from Inspera to Ladok are not working. We are in contact with Ladok about the investigation.

We are continuing to investigate this issue.

Currently we are experiencing intermittent issues with PDF exports, which leads to failures. As the issue is intermittent, we advise to retry after a fail. Our team is monitoring the situation.

We are continuing to monitor the situation.

We are continuing to monitor the situation and investigate the reason for the issue.

Currently we are experiencing delays on event log updates. The delays will affect all updates to event log and subsequently the webhooks. The delay only affects low-priority events (e.g. changing settings to tests) and event types that are flagged as urgent (.g. user entering remote proctoring queue) are not experiencing any delays. We are actively investigating the issue and will post progress updates here.

We have received several reports about anti plagiarism reports not being visible in Inspera when using Ouriginal. We have contacted Ouriginal about the issue.

We are continuing to investigate this issue.

We are currently experiencing system wide delays. The delays will potentially affect all components. We are actively investigating the issue and will post progress updates here.

We are currently experiencing some delays in updates. This does not affect ongoing tests, but may cause delays to updates in the Monitor tool. Our team is monitoring the situation.

We have received several reports about anti plagiarism reports not being visible in Inspera when using Ouriginal. We are investigating the issue

We are continuing to investigate the issue. We expect a new update to be posted by 12:00 CET on December 13th.

Due to an error, all import from Ladok is currently blocked. We are working on a fix.