Inspera incident

Intermittent issue with generating PDFs

Minor Resolved View vendor source →

Inspera experienced a minor incident on December 18, 2025 affecting PDF Service, lasting 6h 36m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2025, 03:14 PM UTC
Resolved
Dec 18, 2025, 09:50 PM UTC
Duration
6h 36m
Detected by Pingoru
Dec 18, 2025, 03:14 PM UTC

Affected components

PDF Service

Update timeline

  1. investigating Dec 18, 2025, 03:14 PM UTC

    We have identified an inconsistency during the export of PDF documents. We are investigating the issue, and a new update will be posted as soon as we know more.

  2. investigating Dec 18, 2025, 05:02 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 18, 2025, 05:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Dec 18, 2025, 05:24 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Dec 18, 2025, 09:50 PM UTC

    This incident has been resolved.