Inspera incident
Ouriginal: Delays in processing similarity reports
Inspera experienced a major incident on December 12, 2024 affecting Inspera Originality, lasting 3d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 12, 2024, 12:19 PM UTC
We have received several reports about anti plagiarism reports not being visible in Inspera when using Ouriginal. We are investigating the issue
- investigating Dec 12, 2024, 03:42 PM UTC
We are continuing to investigate the issue. We expect a new update to be posted by 12:00 CET on December 13th.
- monitoring Dec 13, 2024, 10:12 AM UTC
The Ouriginal service is restored, and the backlog is currently being processed. Some similarity reports are already present in Inspera, but significant delays can be expected. We are actively working on clearing the backlog and further ensuring that any unprocessed submissions will be resubmitted to Ouriginal. Reports may be available directly in Ouriginal if they are not yet present in Inspera. A new update will be posted by 16:00 CET today, December 13th.
- monitoring Dec 13, 2024, 02:37 PM UTC
We have implemented measures to increase the backlog processing capacity, and while there may be delays still for new submissions, these are now significantly reduced. For tests with end time within the past 7-8 days where similarity reports are not yet available at the beginning of next week, we are planning actions to resolve these as soon as possible. This incident will be updated again on Monday December 16th
- resolved Dec 16, 2024, 10:35 AM UTC
The backlog is cleared, and the similarity reports should now be available as expected. Please contact Service Desk in case of any further questions or if reports are still missing.