Inspera experienced a minor incident on January 2, 2026 affecting Candidate Monitoring, lasting 4h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 02, 2026, 11:30 AM UTC
We are currently experiencing an issue causing delays in the monitor module. The issue affects users with user role planner, invigilator and/or chief invigilator. The impact of the incident currently includes: - Candidates that have submitted during this incident are not updated to the Submitted status in Monitor. Also other statuses in Monitor are delayed. - The last saved timestamp is delayed. The incident does not affect candidates currently in ongoing tests, and they can continue their tests as normal. We are investigating the issue and a new update will be posted as soon as we know more.
- monitoring Jan 02, 2026, 01:00 PM UTC
The queue handling the candidate indexing in Monitor and Deliver is now back to normal after a fix we have done. The statuses are now updated and working as expected. We are monitoring the status.
- resolved Jan 02, 2026, 04:00 PM UTC
This incident has been resolved.