Inspera incident

Issue with virtual keyboard in Symbolic Math question type

Minor Resolved View vendor source →

Inspera experienced a minor incident on May 8, 2025 affecting Inspera Assessment - Admin and Inspera Assessment - Student, lasting 32d 16h. The incident has been resolved; the full update timeline is below.

Started
May 08, 2025, 01:55 PM UTC
Resolved
Jun 10, 2025, 06:22 AM UTC
Duration
32d 16h
Detected by Pingoru
May 08, 2025, 01:55 PM UTC

Affected components

Inspera Assessment - AdminInspera Assessment - Student

Update timeline

  1. identified May 08, 2025, 01:55 PM UTC

    Symbolic Math question type: We are looking into an issue with the virtual keyboard used in the symbolic math question type, which causes the candidate answers to not be displayed to the student or the graders. We do not recommend using this question type until the issue is resolved. A possible workaround, for tests where the candidates are familiar with typing mathematical expressions using Maxima syntax, is for Inspera to disable the virtual keyboard. This means the candidates will need to enter supported Maxima syntax for the answers to be evaluated correctly. If they do not, the answer will still be visible to graders and a manual review should be taken of all questions marked as incorrect.

  2. resolved Jun 10, 2025, 06:22 AM UTC

    The issue is now resolved.