Inspera experienced a minor incident on December 26, 2025 affecting Email sending, lasting 23h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 26, 2025, 08:41 PM UTC
We’ve identified and mitigated an issue affecting email delivery. Systems are recovering, but it will take approximately 12 hours for the message queue to clear. We’ll post a final update as soon as delivery times are back to normal.
- monitoring Dec 26, 2025, 08:42 PM UTC
We’ll post a final update as soon as delivery times are back to normal.
- monitoring Dec 27, 2025, 06:48 AM UTC
We are continuing to monitor for any further issues.
- monitoring Dec 27, 2025, 08:00 AM UTC
The quota for email sending in a 24 hour period have been reached. A request to increase the quota was logged. If this is not approved quickly, email sending will continue to lag for another 24 hours or so.
- monitoring Dec 27, 2025, 08:45 AM UTC
Email delivery should be back in sync in around 10 hours.
- resolved Dec 27, 2025, 08:03 PM UTC
The emeail queue is now back to normal and there should be no more delay.