Inspera Outage History

When creating a Question Set you will see a UI prompting you to select a template. This UI is only intended for tenants that have enabled the use of this feature. It is currently being shown to all users. You can still create Question Sets like you otherwise would by not selecting a template and clicking the Create Question Set button at the bottom. A fix will be released within the next few days to ensure this UI is only shown to tenants with this feature enabled.

We are continuing to work on a fix for this issue, and current expected resolution time is in the afternoon on Thursday, November 14th.

The 'Question Set Templates' feature in the Author module is NOT yet available for general use. Our team is actively working, and we are on track for it to be removed by Thursday, November 14th. Thank you for your patience

We have identified the issue and are working on a fix to remove the error message. The error message displays whenever a candidate navigates to the dashboard- also on tests not using auto submission, when a candidate selects to go to Dashboard via the menu. This still does not affect the submissions

We have received reports that all Safe Exam Browser versions for Windows that are currently supported by Inspera may be incompatible with the Windows 11 24H2 update. This incompatibility is resolved in version 3.8.0 of Safe Exam Browser for Windows, and we are working on getting this version approved for use with Inspera Assessment as soon as possible. There are no known workarounds for this. If possible, and if necessary, we suggest postponing the 24H2 update for Windows 11. A progress update will be posted as soon as we have more information, or latest by 14:00 (UTC+2) on Wednesday October 23rd.

Testing of version 3.8.0 of Safe Exam Browser for Windows is in the final stages. Once testing is completed, we will approve this version for use with Inspera Assessment. Next progress update can be expected latest by 10:00 (UTC+2) on Thursday October 24th.

The issue has been identified and a fix is being implemented.

The impact of the issue is currently that information i monitor might not be updated. This includes -- candidate status/progress -- added extra time -- resubmission status -- candidates who have submitted during this incident and who are not updated to the Submitted status in Monitor, have submitted, and the status will be updated to Submitted once the incident is resolved We are investigating how we can best proceed to update the information in Monitor. As before, this has no impact for candidates on ongoing tests. They are able to submit as normal, and their submission will be visible as soon as the incident is resolved.

For new tests Monitor works as expected, but for earlier tests today the status in Monitor have not been updated for all tests yet. We are still working on fixing these tests so Monitor shows the correct information for all tests. This is expected to be finished during this evening.

The issue has been identified and we are working on a fix.

We have identified the issue and are currently working on a fix. A new update will be posted as soon as we know when the fix is ready for deployment, or latest by 12:00 (UTC+2)

There is an ongoing incident on the supplier's side affecting our Help Centre. The supplier is working on a fix for the issue. We are following this closely. This incident affects all parts of the Help Centre, including access to articles, existing tickets, and the ability to create new tickets. If you have urgent requests, please call us. We will post a new update as soon as we have new information.

Due to an issue with captions for the language pack “Norsk - Bokmål” (Norwegian) it is currently not possible to change the Start and End time on tests if using that language pack in the UI. The time will automatically change to 20.24 if one tries to modify the time. We are working on a fix for this issue and will have it deployed as soon as possible. The workaround is to change the Language Pack to another language and change the Start and End time as needed. After doing the modifications, you can then safely change back to “Norsk - Bokmål” as long as you don’t then modify the times again.

For tests with auto submission enabled, we are currently seeing delays before candidate responses are submitted after the test has ended. Impact: - Candidates will not see the test as submitted in their Dashboard during this time. - Graders will not have a complete candidate list until all submissions have been processed. Submission content is not affected, the delay only applies to the auto submit function. Candidates will not be able to continue the test after it has ended even if the submission is delayed. We are investigating the issue, and a new update will be posted as soon as we know more.