Inspera Outage History
Inspera is up right nowPingoru has recorded 50 incidents for Inspera: 14 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 23 of 744 (3%) |
| June 2026 | 1 | 24 of 720 (3%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 2 of 720 (0%) |
| October 2026 | 0 | 0 of 588 (0%) |
Incidents, newest first
Major December 12, 2024 Ouriginal: Delays in processing similarity reports 3d 22h Inspera Originality
Started Dec 12, 2024, 12:19 PM UTC· resolved Dec 16, 2024, 10:35 AM UTC
- investigating Dec 12, 2024, 12:19 PM UTC
We have received several reports about anti plagiarism reports not being visible in Inspera when using Ouriginal. We are investigating the issue
- investigating Dec 12, 2024, 03:42 PM UTC
We are continuing to investigate the issue. We expect a new update to be posted by 12:00 CET on December 13th.
- monitoring Dec 13, 2024, 10:12 AM UTC
The Ouriginal service is restored, and the backlog is currently being processed. Some similarity reports are already present in Inspera, but significant delays can be expected. We are actively working on clearing the backlog and further ensuring that any unprocessed submissions will be resubmitted to Ouriginal. Reports may be available directly in Ouriginal if they are not yet present in Inspera. A new update will be posted by 16:00 CET today, December 13th.
- monitoring Dec 13, 2024, 02:37 PM UTC
We have implemented measures to increase the backlog processing capacity, and while there may be delays still for new submissions, these are now significantly reduced. For tests with end time within the past 7-8 days where similarity reports are not yet available at the beginning of next week, we are planning actions to resolve these as soon as possible. This incident will be updated again on Monday December 16th
- resolved Dec 16, 2024, 10:35 AM UTC
The backlog is cleared, and the similarity reports should now be available as expected. Please contact Service Desk in case of any further questions or if reports are still missing.
Critical December 2, 2024 Swedish customers: Import from Ladok is blocked 3h 31m External Test Synchronization
Started Dec 02, 2024, 11:05 AM UTC· resolved Dec 02, 2024, 02:37 PM UTC
- investigating Dec 02, 2024, 11:05 AM UTC
Due to an error, all import from Ladok is currently blocked. We are working on a fix.
- resolved Dec 02, 2024, 02:37 PM UTC
The service is now restored, please contact Service Desk if you have any continued issues with Ladok.
Minor November 11, 2024 Candidates on tests with auto submission receive error message when trying to submit and return to Dashboard 3h 18m Inspera Assessment - Student
Started Nov 11, 2024, 09:29 AM UTC· resolved Nov 11, 2024, 12:48 PM UTC
- investigating Nov 11, 2024, 09:29 AM UTC
Candidates who on the submission page click to submit and return to Dashboard, will get an error message saying they should contact an invigilator. The error message can be ignored, and this is not affecting the candidates submissions. We are working on a fix.
- identified Nov 11, 2024, 09:58 AM UTC
We have identified the issue and are working on a fix to remove the error message. The error message displays whenever a candidate navigates to the dashboard- also on tests not using auto submission, when a candidate selects to go to Dashboard via the menu. This still does not affect the submissions
- resolved Nov 11, 2024, 12:48 PM UTC
The error message has been removed, and the issue is now resolved. Note: For candidates who entered a test before the issue was resolved, they would still get the error when they go to dashboard. The next time they enter a test, the fix will take effect for them as well.
Minor November 10, 2024 Delayed updates in Inspera Assessment 26m Candidate Monitoring, Inspera Originality, External Test Synchronization, External User Synchronization/Import and 4 more
Started Nov 10, 2024, 04:34 PM UTC· resolved Nov 10, 2024, 05:01 PM UTC
- investigating Nov 10, 2024, 04:34 PM UTC
We are investigating an issue with delayed updates to several services in Inspera Assessment. This impacts the Event Log and Webhooks. More details to follow.
- monitoring Nov 10, 2024, 04:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 10, 2024, 05:01 PM UTC
This incident has been resolved.
Notice November 10, 2024 Create Question Set action prompting the user to select a template 4d 12h
Started Nov 10, 2024, 02:11 PM UTC· resolved Nov 15, 2024, 02:20 AM UTC
- identified Nov 10, 2024, 02:11 PM UTC
When creating a Question Set you will see a UI prompting you to select a template. This UI is only intended for tenants that have enabled the use of this feature. It is currently being shown to all users. You can still create Question Sets like you otherwise would by not selecting a template and clicking the Create Question Set button at the bottom. A fix will be released within the next few days to ensure this UI is only shown to tenants with this feature enabled.
- identified Nov 13, 2024, 08:44 AM UTC
We are continuing to work on a fix for this issue, and current expected resolution time is in the afternoon on Thursday, November 14th.
- identified Nov 13, 2024, 11:04 AM UTC
The 'Question Set Templates' feature in the Author module is NOT yet available for general use. Our team is actively working, and we are on track for it to be removed by Thursday, November 14th. Thank you for your patience
- resolved Nov 15, 2024, 02:20 AM UTC
This incident has been resolved.