iAdvize Outage History

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iAdvize had 33 outages in the last 2 years totaling 52h 34m of downtime — averaging 1.4 incidents per month.

There were 33 iAdvize outages since May 23, 2024 totaling 52h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.iadvize.com

Critical April 14, 2026

P0 - Disruption on our platform

Detected by Pingoru
Apr 14, 2026, 03:08 PM UTC
Resolved
Apr 14, 2026, 04:04 PM UTC
Duration
55m
Affected: LoginLoginEngagement settingsConversation viewsDistribution settingsMessage exchangeChannel settingsConversation closureUsers managementConversation transferStatistics (conversations)Mirroring / CobrowsingSending emailCanned answer
Timeline · 3 updates
  1. identified Apr 14, 2026, 03:08 PM UTC

    We are currently experiencing disruptions on our platform. Admin / livechat / conversation panel (desk) are down.

  2. monitoring Apr 14, 2026, 03:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 14, 2026, 04:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 9, 2026

P0 - Platform disruptions

Detected by Pingoru
Apr 09, 2026, 10:05 AM UTC
Resolved
Apr 09, 2026, 09:58 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 09, 2026, 10:05 AM UTC

    We experienced minor slowdowns starting at 11:00. From 11:40, there was a spike in errors: Agents were unable to log in to the desk, no conversations were received, and there were slowdowns on the admin side in particular. The issue has now been resolved, but we continue to monitor the situation. Thank you for your understanding.

Read the full incident report →

Major March 6, 2026

P1 - Copilot Conversation Processing Disruption

Detected by Pingoru
Mar 06, 2026, 11:02 AM UTC
Resolved
Mar 06, 2026, 11:02 AM UTC
Duration
—
Affected: Copilot Shopper
Timeline · 1 update
  1. resolved Mar 06, 2026, 11:02 AM UTC

    We experienced a disruption affecting Copilot conversation processing (Duration: 11:05 - 11:25 (UTC) | 20 minutes) due to internal misconfiguration. The issue has been fully resolved. We apologize for any inconvenience and thank you for your patience.

Read the full incident report →

Major February 27, 2026

P1 - Whatsapp conversation processing is blocked

Detected by Pingoru
Feb 27, 2026, 08:29 AM UTC
Resolved
Feb 27, 2026, 08:55 AM UTC
Duration
26m
Affected: FacebookFacebook MessengerWhatsAppSMS
Timeline · 4 updates
  1. investigating Feb 27, 2026, 08:29 AM UTC

    We are currently experiencing an issue with the social channel. You will not be able to send or receive messages in social conversations. We are working on it.

  2. identified Feb 27, 2026, 08:34 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 27, 2026, 08:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 27, 2026, 08:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 30, 2026

P2 - Random errors with our Shopping Assistant

Detected by Pingoru
Jan 30, 2026, 08:21 AM UTC
Resolved
Jan 29, 2026, 02:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 30, 2026, 08:21 AM UTC

    The Shopping Assistant experienced random disruptions between 2:40 PM and 3:00 PM (CET). Conversations were initiated by visitors, but the Shopping Assistant was not always able to respond systematically. The issue has been identified and fixed. Thank you for your understanding.

Read the full incident report →

Minor January 23, 2026

P2 - Random network connectivity issue between the Shopping Assistant and its knowledge base.

Detected by Pingoru
Jan 23, 2026, 12:30 PM UTC
Resolved
Jan 23, 2026, 12:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 23, 2026, 01:22 PM UTC

    Our shopping assistant experienced random disruptions between 1:17pm and 1:48pm. Conversations were initiated by visitors, but the Shopping Assistant did not respond consistently. The issue has been identified and fixed. Thank you for your understanding.

Read the full incident report →

Minor December 1, 2025

P2 - Latency in Copilot's response time

Detected by Pingoru
Dec 01, 2025, 02:10 PM UTC
Resolved
Dec 01, 2025, 04:15 PM UTC
Duration
2h 5m
Affected: Copilot Shopper
Timeline · 4 updates
  1. investigating Dec 01, 2025, 02:10 PM UTC

    We're currently experiencing some technical issues causing our Copilots to respond slowly. We are investigating.

  2. investigating Dec 01, 2025, 03:01 PM UTC

    We are continuing to investigate the issue.

  3. monitoring Dec 01, 2025, 03:59 PM UTC

    Issue is now mitigated. Copilot is back to normal.

  4. resolved Dec 01, 2025, 04:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 17, 2025

P2 - It is no longer possible to record a date using the selector in certain reports.

Detected by Pingoru
Nov 17, 2025, 09:00 AM UTC
Resolved
Nov 17, 2025, 11:21 AM UTC
Duration
2h 20m
Affected: Statistics (conversations)
Timeline · 4 updates
  1. identified Nov 17, 2025, 09:00 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Nov 17, 2025, 09:13 AM UTC

    A fix is currently being published.

  3. monitoring Nov 17, 2025, 09:23 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 17, 2025, 11:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 27, 2025

P3 - Desk agent session issues

Detected by Pingoru
Oct 27, 2025, 02:30 AM UTC
Resolved
Oct 27, 2025, 02:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 29, 2025, 03:02 PM UTC

    A deployment on Oct 27, 2025 3:21 PM intended to extend Admin session duration to 1 hour unintentionally reduced Desk agent session duration from 1 day to 1 hour. So, Desk agents were forced to re-authenticate hourly until the fix was deployed on Oct 28, 2025 1:57 PM. Sorry for the commotion.

Read the full incident report →

Major October 6, 2025

P1 - Ongoing disruption on Copilot feature and Knowledges ingestion

Detected by Pingoru
Oct 06, 2025, 07:30 AM UTC
Resolved
Oct 06, 2025, 03:52 PM UTC
Duration
8h 22m
Affected: Copilot ShopperCopilot AgentBot service (except IA features)
Timeline · 8 updates
  1. investigating Oct 06, 2025, 07:30 AM UTC

    The copilot feature is facing issues. Message processing is significantly slower. The ingestion and processing of knowledge bases feeding the copilots is also significantly slowed down. We suspect a network failure at our LLM provider.

  2. investigating Oct 06, 2025, 07:36 AM UTC

    The issue is identified: Looks like we are facing connexion issues between iAdvize and our LLM provider. We are investigating further.

  3. identified Oct 06, 2025, 07:38 AM UTC

    We are looking for alternatives to restore the platform to normal operation as quickly as possible.

  4. investigating Oct 06, 2025, 07:42 AM UTC

    We are continuing to investigate this issue.

  5. monitoring Oct 06, 2025, 08:14 AM UTC

    We have implemented a solution to mitigate the problem. We are monitoring Copilot.

  6. identified Oct 06, 2025, 08:27 AM UTC

    As we are not seeing any improvement, we are trying to implement another solution to mitigate the issue.

  7. monitoring Oct 06, 2025, 08:53 AM UTC

    The latest correction has been successfully completed. Copilot is back and working as expected.

  8. resolved Oct 06, 2025, 03:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 23, 2025

P1 - Disturbances on conversation flow from social channels

Detected by Pingoru
Sep 23, 2025, 11:08 AM UTC
Resolved
Sep 24, 2025, 08:37 AM UTC
Duration
21h 29m
Affected: FacebookMessage exchangeFacebook MessengerConversation closureWhatsAppSMS
Timeline · 5 updates
  1. investigating Sep 23, 2025, 11:08 AM UTC

    We are currently experiencing disruptions on our platform affecting its proper functioning. It is difficult to respond to visitors and to close conversations from Social channels.

  2. monitoring Sep 23, 2025, 11:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 23, 2025, 11:34 AM UTC

    We are continuing to monitor for any further issues on social channels.

  4. monitoring Sep 23, 2025, 11:35 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 24, 2025, 08:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 18, 2025

P1 - Conversation creation instabilities

Detected by Pingoru
Sep 18, 2025, 10:13 AM UTC
Resolved
Sep 18, 2025, 11:43 AM UTC
Duration
1h 29m
Affected: Chat
Timeline · 4 updates
  1. investigating Sep 18, 2025, 10:13 AM UTC

    We are currently facing an issue. The creation of conversations is impacted

  2. identified Sep 18, 2025, 10:17 AM UTC

    The issue has been identified, and a fix is currently being deployed.

  3. monitoring Sep 18, 2025, 10:35 AM UTC

    A fix has been implemented. We are monitoring the solution.

  4. resolved Sep 18, 2025, 11:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 8, 2025

P1 - General instabilities

Detected by Pingoru
Sep 08, 2025, 07:49 AM UTC
Resolved
Sep 08, 2025, 10:49 AM UTC
Duration
2h 59m
Affected: Conversation viewsMessage exchangeConversation closureConversation transferMirroring / CobrowsingCanned answer
Timeline · 4 updates
  1. investigating Sep 08, 2025, 07:50 AM UTC

    We are currently facing an issue. The creation of conversations is impacted Handling conversations in the Desk might be impacted too

  2. identified Sep 08, 2025, 07:59 AM UTC

    The issue has been identified, and a fix is currently being deployed.

  3. monitoring Sep 08, 2025, 08:07 AM UTC

    A fix has been implemented. We are monitoring the solution.

  4. resolved Sep 08, 2025, 10:49 AM UTC

    On 07/09 (07:01–07:18 CET) and 08/09 (09:37–09:55 CET), the iAdvize platform experienced instability due to issues with our networking service. 07/09: The platform (Admin, Desk, Livechat) was unavailable. Services were restored after a restart. 08/09: Livechat and Desk were unstable. Admin remained operational. Services were restored after a system reboot. Everything is now fully operational. We are reinforcing our systems to avoid a recurrence. We sincerely apologize for the inconvenience caused.

Read the full incident report →

Minor August 20, 2025

P2 - Limited Bot Presence

Detected by Pingoru
Aug 20, 2025, 01:57 PM UTC
Resolved
Aug 20, 2025, 01:57 PM UTC
Duration
—
Affected: Engagement NotificationDistribution settingsBot service (except IA features)
Timeline · 1 update
  1. resolved Aug 20, 2025, 01:57 PM UTC

    Between August 19th 16:48 and August 20th 10:45, we experienced a disruption that affected the availability of certain Bots (Copilot + Workflow). Due to a technical issue in the synchronization process, certain Bots were incorrectly shown as unavailable. This impacted only a subset of our clients, where some engagement notifications were not displayed, and conversation creation was reduced. The issue was resolved on August 20th at 10:45 by restarting the impacted services. We are adding automated monitoring and restart mechanisms to prevent this from happening again and to ensure faster recovery in case of future incidents. We sincerely apologize for the inconvenience caused, and thank you for your understanding.

Read the full incident report →

Major July 3, 2025

P1 - Notification not showing on websites

Detected by Pingoru
Jul 03, 2025, 07:12 AM UTC
Resolved
Jul 03, 2025, 07:54 AM UTC
Duration
42m
Affected: Engagement Notification
Timeline · 6 updates
  1. investigating Jul 03, 2025, 07:12 AM UTC

    We are currently facing an issue. Notification won't display on websites

  2. investigating Jul 03, 2025, 07:14 AM UTC

    We are continuing to investigate this issue.

  3. identified Jul 03, 2025, 07:16 AM UTC

    The issue has been identified and a fix is deployed.

  4. identified Jul 03, 2025, 07:20 AM UTC

    The issue is resolved. We are monitoring the whole solution.

  5. monitoring Jul 03, 2025, 07:35 AM UTC

    The latest patch is released. We are monitoring the solution.

  6. resolved Jul 03, 2025, 07:54 AM UTC

    The issue is resolved.

Read the full incident report →

Major June 19, 2025

P1 - Copilots are not responding & conversation instability

Detected by Pingoru
Jun 19, 2025, 01:45 PM UTC
Resolved
Jun 19, 2025, 03:45 PM UTC
Duration
2h
Affected: Copilot ShopperStatistics (conversations)
Timeline · 3 updates
  1. investigating Jun 19, 2025, 01:45 PM UTC

    We are having a production issue right now, the bots are not able to reply to visitors and conversation report is not displaying conversations, we are currently investigating the cause

  2. monitoring Jun 19, 2025, 01:49 PM UTC

    We found the root cause of the issue. Yet, a fix is live. All is working normally. We keep monitoring the production.

  3. resolved Jun 19, 2025, 03:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 19, 2025

P1 - Copilots are not responding & conversation report instability

Detected by Pingoru
Jun 19, 2025, 08:39 AM UTC
Resolved
Jun 19, 2025, 08:57 AM UTC
Duration
17m
Affected: Copilot ShopperStatistics (conversations)
Timeline · 3 updates
  1. investigating Jun 19, 2025, 08:39 AM UTC

    We are having a production issue right now, the bots are not able to reply to visitors and conversation report is not displaying conversations, we are currently investigating the cause

  2. monitoring Jun 19, 2025, 08:45 AM UTC

    We found the root cause of the issue. Yet, a fix is live. All is working normally. We keep monitoring the production.

  3. resolved Jun 19, 2025, 08:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 31, 2025

P2 - stats indexing problem

Detected by Pingoru
May 31, 2025, 12:57 PM UTC
Resolved
May 31, 2025, 02:36 PM UTC
Duration
1h 38m
Affected: Statistics (conversations)
Timeline · 6 updates
  1. investigating May 31, 2025, 12:57 PM UTC

    We are facing an issue related to the stats. Some of them won't update for now. We are currently working on this.

  2. investigating May 31, 2025, 01:10 PM UTC

    We are still performing actions to resolve the stats indexation issue.

  3. investigating May 31, 2025, 01:31 PM UTC

    We are performing new actions to mitigate the issue. The root cause is partially found.

  4. monitoring May 31, 2025, 01:47 PM UTC

    All stats are now displayed. We are monitoring now.

  5. monitoring May 31, 2025, 02:29 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved May 31, 2025, 02:36 PM UTC

    The issue is resolved

Read the full incident report →

Major May 22, 2025

P1 - Copilots are not responding

Detected by Pingoru
May 22, 2025, 08:30 AM UTC
Resolved
May 22, 2025, 09:04 AM UTC
Duration
34m
Affected: Copilot ShopperCopilot AgentBot service (except IA features)
Timeline · 3 updates
  1. investigating May 22, 2025, 08:30 AM UTC

    We are having a production issue right now, the bots are not able to reply to visitors, we are currently investigating the cause

  2. monitoring May 22, 2025, 08:41 AM UTC

    We found the root cause of the issue. Yet, a fix is live. All is working normally. We keep monitoring the production.

  3. resolved May 22, 2025, 09:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 6, 2025

P1 - Impossiblity for Visitors and Agents to start a video conversation

Detected by Pingoru
May 06, 2025, 05:06 PM UTC
Resolved
May 06, 2025, 05:14 PM UTC
Duration
7m
Affected: Video
Timeline · 3 updates
  1. investigating May 06, 2025, 04:57 PM UTC

    Please know that the video stream conversations between Visitors and Agents are out of order. We are investigating the issue.

  2. identified May 06, 2025, 05:06 PM UTC

    The issue has been identified and a fix is being fixed.

  3. resolved May 06, 2025, 05:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 14, 2025

P1 - Impossibility for visitors to create a conversation

Detected by Pingoru
Apr 14, 2025, 03:31 PM UTC
Resolved
Apr 14, 2025, 03:31 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 14, 2025, 03:38 PM UTC

    A brief 9-minute incident (from 5p.m to 5:09p.m CET) impacted conversation creation, temporarily preventing visitors from reaching agents. The issue was promptly identified and resolved, and services are now fully operational. We are monitoring the situation to ensure continued stability.

Read the full incident report →

Major February 13, 2025

P1 - Bots stopped responding to visitors

Detected by Pingoru
Feb 13, 2025, 05:00 PM UTC
Resolved
Feb 13, 2025, 05:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 14, 2025, 08:48 AM UTC

    On Thursday, February 13, there were disruptions related to the bots. From 16:54 to 17:38 CET, the chatbots did not receive visitor messages and were unable to respond to conversations. As a result, those conversations were left unanswered and were closed by the auto-closing bot feature.

Read the full incident report →

Major February 3, 2025

P1 - Perturbations in engagement and conversation creation

Detected by Pingoru
Feb 03, 2025, 02:51 PM UTC
Resolved
Feb 03, 2025, 04:49 PM UTC
Duration
1h 58m
Affected: Engagement Notification
Timeline · 3 updates
  1. investigating Feb 03, 2025, 02:51 PM UTC

    You may experience some disturbances on conversation routing since 3:39pm CET. We are currently investigating this issue and its impacts. We keep you informed, thanks for your patience and understanding.

  2. monitoring Feb 03, 2025, 02:57 PM UTC

    A fix has been implemented, and everything is back to normal. You should be able to see notifications on your Website again. We keep monitoring the production. Thank you.

  3. resolved Feb 03, 2025, 04:49 PM UTC

    This incident has been resolved since 3:48pm.

Read the full incident report →

Major December 18, 2024

P1 - Impossibility for visitors to start new conversations

Detected by Pingoru
Dec 18, 2024, 01:39 PM UTC
Resolved
Dec 18, 2024, 02:28 PM UTC
Duration
49m
Affected: ChatCallVideoMobile SDK
Timeline · 4 updates
  1. investigating Dec 18, 2024, 01:39 PM UTC

    It is not possible for visitors to start conversations. This incident is impacting all our services. Our technical team is currently looking into the issue, we will update you as we learn more.

  2. investigating Dec 18, 2024, 01:41 PM UTC

    Please note that ongoing conversations are not impacted. Only new conversations can't be created

  3. monitoring Dec 18, 2024, 01:47 PM UTC

    We found the root cause of the issue. Yet, a fix is live. All is working normally since 2:40pm (CET) We keep monitoring the production.

  4. resolved Dec 18, 2024, 02:28 PM UTC

    This incident has been resolved

Read the full incident report →

Major November 21, 2024

P1 - Disturbances on the Conversations Panel

Detected by Pingoru
Nov 21, 2024, 08:52 AM UTC
Resolved
Nov 21, 2024, 01:09 PM UTC
Duration
4h 17m
Affected: LoginLoginChatEngagement NotificationRest APICopilot ShopperEngagement settingsConversation viewsCallFacebookiAdvize MessengerGraphQL APICopilot AgentDistribution settingsMessage exchangeVideoFacebook MessengerBot service (except IA features)WebhookChannel settingsConversation closureWhatsAppMobile SDKUsers managementConversation transferSMSStatistics (conversations)Mirroring / CobrowsingSending emailCanned answerMobile App (iOS/Android)
Timeline · 4 updates

Read the full incident report →