iAdvize experienced a major incident on May 22, 2025 affecting Copilot Shopper and Copilot Agent and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Copilot ShopperCopilot AgentBot service (except IA features)
Update timeline
- investigating May 22, 2025, 08:30 AM UTC
We are having a production issue right now, the bots are not able to reply to visitors, we are currently investigating the cause
- monitoring May 22, 2025, 08:41 AM UTC
We found the root cause of the issue. Yet, a fix is live. All is working normally. We keep monitoring the production.
- resolved May 22, 2025, 09:04 AM UTC
This incident has been resolved.