iAdvize incident

P1 - Ongoing disruption on Copilot feature and Knowledges ingestion

Major Resolved View vendor source →

iAdvize experienced a major incident on October 6, 2025 affecting Copilot Shopper and Copilot Agent and 1 more component, lasting 8h 22m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2025, 07:30 AM UTC
Resolved
Oct 06, 2025, 03:52 PM UTC
Duration
8h 22m
Detected by Pingoru
Oct 06, 2025, 07:30 AM UTC

Affected components

Copilot ShopperCopilot AgentBot service (except IA features)

Update timeline

  1. investigating Oct 06, 2025, 07:30 AM UTC

    The copilot feature is facing issues. Message processing is significantly slower. The ingestion and processing of knowledge bases feeding the copilots is also significantly slowed down. We suspect a network failure at our LLM provider.

  2. investigating Oct 06, 2025, 07:36 AM UTC

    The issue is identified: Looks like we are facing connexion issues between iAdvize and our LLM provider. We are investigating further.

  3. identified Oct 06, 2025, 07:38 AM UTC

    We are looking for alternatives to restore the platform to normal operation as quickly as possible.

  4. investigating Oct 06, 2025, 07:42 AM UTC

    We are continuing to investigate this issue.

  5. monitoring Oct 06, 2025, 08:14 AM UTC

    We have implemented a solution to mitigate the problem. We are monitoring Copilot.

  6. identified Oct 06, 2025, 08:27 AM UTC

    As we are not seeing any improvement, we are trying to implement another solution to mitigate the issue.

  7. monitoring Oct 06, 2025, 08:53 AM UTC

    The latest correction has been successfully completed. Copilot is back and working as expected.

  8. resolved Oct 06, 2025, 03:52 PM UTC

    This incident has been resolved.