iAdvize incident

P1 - Conversation creation instabilities

Major Resolved View vendor source →

iAdvize experienced a major incident on September 18, 2025 affecting Chat, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2025, 10:13 AM UTC
Resolved
Sep 18, 2025, 11:43 AM UTC
Duration
1h 29m
Detected by Pingoru
Sep 18, 2025, 10:13 AM UTC

Affected components

Chat

Update timeline

  1. investigating Sep 18, 2025, 10:13 AM UTC

    We are currently facing an issue. The creation of conversations is impacted

  2. identified Sep 18, 2025, 10:17 AM UTC

    The issue has been identified, and a fix is currently being deployed.

  3. monitoring Sep 18, 2025, 10:35 AM UTC

    A fix has been implemented. We are monitoring the solution.

  4. resolved Sep 18, 2025, 11:43 AM UTC

    This incident has been resolved.