iAdvize Outage History

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iAdvize had 33 outages in the last 2 years totaling 33h 59m of downtime — averaging 1.4 incidents per month.

There were 33 iAdvize outages since May 23, 2024 totaling 33h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.iadvize.com

Major November 20, 2024

P1 - Disturbances on the Conversations Panel and Administration App

Detected by Pingoru
Nov 20, 2024, 05:12 PM UTC
Resolved
Nov 20, 2024, 05:21 PM UTC
Duration
9m
Affected: LoginLoginChatEngagement NotificationRest APICopilot ShopperEngagement settingsConversation viewsCallFacebookiAdvize MessengerGraphQL APICopilot AgentDistribution settingsMessage exchangeVideoFacebook MessengerBot service (except IA features)WebhookChannel settingsConversation closureWhatsAppMobile SDKUsers managementConversation transferSMSStatistics (conversations)Mirroring / CobrowsingSending emailCanned answerMobile App (iOS/Android)
Timeline · 3 updates

Read the full incident report →

Minor October 7, 2024

P3 - Disturbances on conversation routing

Detected by Pingoru
Oct 07, 2024, 01:12 PM UTC
Resolved
Oct 07, 2024, 03:04 PM UTC
Duration
1h 52m
Timeline · 3 updates
  1. investigating Oct 07, 2024, 01:12 PM UTC

    You may experience some disturbances on conversation routing since 2:10pm CET. We are currently investigating this issue and its impacts. We keep you informed, thanks for your patience.

  2. monitoring Oct 07, 2024, 01:28 PM UTC

    We have mitigated the problem and conversation processing is working normally. Our technical teams remain mobilized to ensure that the platform functions normally.

  3. resolved Oct 07, 2024, 03:04 PM UTC

    After a period of monitoring, we confirm that the incident is resolved. We apologise for any inconvenience caused.

Read the full incident report →

Minor August 22, 2024

P3 - Conversation notifications might not be displayed on some websites

Detected by Pingoru
Aug 22, 2024, 03:00 PM UTC
Resolved
Aug 22, 2024, 03:00 PM UTC
Duration
—
Affected: Chat
Timeline · 1 update
  1. resolved Aug 23, 2024, 08:20 AM UTC

    From 11:05am CEST to 2:51pm CEST on the 22nd of August, you may have noticed that no chat notification was displayed on your website. This was caused by a deployement made by our technical team, which introduced a regression. Not all the clients were impacted. The issue was addressed as soon as we noticed it. We are sorry for any incovenience this may have caused.

Read the full incident report →

Minor August 19, 2024

P2 - Random disturbances on the conversation panel

Detected by Pingoru
Aug 19, 2024, 02:19 PM UTC
Resolved
Aug 19, 2024, 02:19 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 19, 2024, 02:26 PM UTC

    During a few minutes from 3:38pm to 3:48pm (CEST), you may have experienced some issues on the conversation panel: - Ongoing messages disappear - Ongoing messages do not send - Conversations cannot be closed This error was random, and not all agents were affected. Our technical team has identified the issue and fixed it. An actualization of the conversation panel will probably be necessary to restore it. Thanks for your understanding.

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Major June 1, 2024

P1 - Bot scenarios failling

Detected by Pingoru
Jun 01, 2024, 03:32 AM UTC
Resolved
Jun 01, 2024, 06:46 AM UTC
Duration
3h 13m
Affected: Bot service (except IA features)
Timeline · 4 updates
  1. identified Jun 01, 2024, 03:32 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jun 01, 2024, 04:53 AM UTC

    We are continuing to work to fix this issue

  3. monitoring Jun 01, 2024, 06:28 AM UTC

    Issue solved we are monitoring

  4. resolved Jun 01, 2024, 06:46 AM UTC

    Now incident is close. Everything works fine.

Read the full incident report →

Minor May 23, 2024

P2 - iAdvize services degraded

Detected by Pingoru
May 23, 2024, 07:31 AM UTC
Resolved
May 23, 2024, 08:15 AM UTC
Duration
43m
Affected: LoginChatEngagement NotificationRest APICopilot ShopperEngagement settingsConversation viewsCallFacebookiAdvize MessengerGraphQL APICopilot AgentDistribution settingsMessage exchangeVideoFacebook MessengerBot service (except IA features)WebhookChannel settingsConversation closureWhatsAppMobile SDKUsers managementConversation transferSMSStatistics (conversations)Mirroring / CobrowsingSending emailCanned answer
Timeline · 3 updates
  1. identified May 23, 2024, 07:31 AM UTC

    Our mobile SDK service is experiencing stability issues, leading to random errors. This service is working but is degraded, our technical team is working on it. All the other iAdvize services are operating normally.

  2. identified May 23, 2024, 07:57 AM UTC

    After further investigation this stability issue is impacting all services. It leads to a partial degradation of our services, so users may encounter random errors when using iAdvize.

  3. resolved May 23, 2024, 08:15 AM UTC

    Our technical team has performed an intervention restoring the stability of all iAdvize services. Everything is running normally, this is incident is closed.

Read the full incident report →