iAdvize incident

P3 - Desk agent session issues

Minor Resolved View vendor source →

iAdvize experienced a minor incident on October 27, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2025, 02:30 AM UTC
Resolved
Oct 27, 2025, 02:30 AM UTC
Duration
—
Detected by Pingoru
Oct 27, 2025, 02:30 AM UTC

Update timeline

  1. resolved Oct 29, 2025, 03:02 PM UTC

    A deployment on Oct 27, 2025 3:21 PM intended to extend Admin session duration to 1 hour unintentionally reduced Desk agent session duration from 1 day to 1 hour. So, Desk agents were forced to re-authenticate hourly until the fix was deployed on Oct 28, 2025 1:57 PM. Sorry for the commotion.