Resolved after 55 minutes, affecting Login and Login and 1 more, on April 14, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
LoginLoginEngagement settingsConversation viewsDistribution settingsMessage exchangeChannel settingsConversation closureUsers managementConversation transfer
Update timeline
- identified Apr 14, 2026, 03:08 PM UTC
We are currently experiencing disruptions on our platform. Admin / livechat / conversation panel (desk) are down.
- monitoring Apr 14, 2026, 03:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 14, 2026, 04:04 PM UTC
This incident has been resolved.
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