iAdvize incident

P0 - Disruption on our platform

Critical Resolved View vendor source →

iAdvize experienced a critical incident on April 14, 2026 affecting Login and Login and 1 more component, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2026, 03:08 PM UTC
Resolved
Apr 14, 2026, 04:04 PM UTC
Duration
55m
Detected by Pingoru
Apr 14, 2026, 03:08 PM UTC

Affected components

LoginLoginEngagement settingsConversation viewsDistribution settingsMessage exchangeChannel settingsConversation closureUsers managementConversation transfer

Update timeline

  1. identified Apr 14, 2026, 03:08 PM UTC

    We are currently experiencing disruptions on our platform. Admin / livechat / conversation panel (desk) are down.

  2. monitoring Apr 14, 2026, 03:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 14, 2026, 04:04 PM UTC

    This incident has been resolved.