iAdvize incident

P1 - Copilots are not responding & conversation instability

Major Resolved View vendor source →

iAdvize experienced a major incident on June 19, 2025 affecting Copilot Shopper and Statistics (conversations), lasting 2h. The incident has been resolved; the full update timeline is below.

Started
Jun 19, 2025, 01:45 PM UTC
Resolved
Jun 19, 2025, 03:45 PM UTC
Duration
2h
Detected by Pingoru
Jun 19, 2025, 01:45 PM UTC

Affected components

Copilot ShopperStatistics (conversations)

Update timeline

  1. investigating Jun 19, 2025, 01:45 PM UTC

    We are having a production issue right now, the bots are not able to reply to visitors and conversation report is not displaying conversations, we are currently investigating the cause

  2. monitoring Jun 19, 2025, 01:49 PM UTC

    We found the root cause of the issue. Yet, a fix is live. All is working normally. We keep monitoring the production.

  3. resolved Jun 19, 2025, 03:45 PM UTC

    This incident has been resolved.