iAdvize incident

P2 - stats indexing problem

Minor Resolved View vendor source →

iAdvize experienced a minor incident on May 31, 2025 affecting Statistics (conversations), lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2025, 12:57 PM UTC
Resolved
May 31, 2025, 02:36 PM UTC
Duration
1h 38m
Detected by Pingoru
May 31, 2025, 12:57 PM UTC

Affected components

Statistics (conversations)

Update timeline

  1. investigating May 31, 2025, 12:57 PM UTC

    We are facing an issue related to the stats. Some of them won't update for now. We are currently working on this.

  2. investigating May 31, 2025, 01:10 PM UTC

    We are still performing actions to resolve the stats indexation issue.

  3. investigating May 31, 2025, 01:31 PM UTC

    We are performing new actions to mitigate the issue. The root cause is partially found.

  4. monitoring May 31, 2025, 01:47 PM UTC

    All stats are now displayed. We are monitoring now.

  5. monitoring May 31, 2025, 02:29 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved May 31, 2025, 02:36 PM UTC

    The issue is resolved