iAdvize incident

P1 - Disturbances on conversation flow from social channels

Major Resolved View vendor source →

iAdvize experienced a major incident on September 23, 2025 affecting Facebook and Message exchange and 1 more component, lasting 21h 29m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 11:08 AM UTC
Resolved
Sep 24, 2025, 08:37 AM UTC
Duration
21h 29m
Detected by Pingoru
Sep 23, 2025, 11:08 AM UTC

Affected components

FacebookMessage exchangeFacebook MessengerConversation closureWhatsAppSMS

Update timeline

  1. investigating Sep 23, 2025, 11:08 AM UTC

    We are currently experiencing disruptions on our platform affecting its proper functioning. It is difficult to respond to visitors and to close conversations from Social channels.

  2. monitoring Sep 23, 2025, 11:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 23, 2025, 11:34 AM UTC

    We are continuing to monitor for any further issues on social channels.

  4. monitoring Sep 23, 2025, 11:35 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 24, 2025, 08:37 AM UTC

    This incident has been resolved.