Housecall Pro Outage History

Housecall Pro is up right now

Pingoru has recorded 50 incidents for Housecall Pro: 9 in the last 12 months and 2 in the last 90 days.

Source: status.housecallpro.com

50incidents recorded
9last 12 months
2last 90 days
6 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Housecall Pro in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202610 of 720 (0%)
May 202612 of 744 (0%)
June 202600 of 720 (0%)
July 202617 of 744 (1%)
August 202614 of 744 (0%)
September 202611 of 720 (0%)
October 202600 of 526 (0%)

Incidents, newest first

Critical September 3, 2026 Service Instability 57m Pro web, Text notifications, Email notifications, iOS Mobile App and 1 more

Started Sep 03, 2026, 09:44 PM UTC· resolved Sep 03, 2026, 10:42 PM UTC

  1. investigating Sep 03, 2026, 09:44 PM UTC

    We are experiencing infrastructure instability affecting multiple services across our website. Users may encounter intermittent errors, slower response times, or temporary service disruptions. We are actively investigating and working to restore normal service. We’ll provide additional updates as more information becomes available.

  2. investigating Sep 03, 2026, 10:07 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 03, 2026, 10:21 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 03, 2026, 10:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Sep 03, 2026, 10:29 PM UTC

    We're seeing early signs of recovery from the cloud provider. We'll continue to monitor full service restoration.

  6. resolved Sep 03, 2026, 10:42 PM UTC

    The infrastructure issue affecting multiple services across our website has been resolved. All services have returned to normal operation. We will continue to monitor the environment to ensure stability. Thank you for your patience while we worked to resolve the issue.

Read the full incident report →

Minor August 11, 2026 Delayed job payment status for cash/check/other invoice payments (up to 1 hour) 3h 36m Payment processing - Stripe

Started Aug 11, 2026, 07:58 PM UTC· resolved Aug 11, 2026, 11:34 PM UTC

  1. investigating Aug 11, 2026, 07:58 PM UTC

    Payments are being processed; the status of cash, check, and other payments is delayed. We are investigating the issue and will post an update by 1:15 pm Pacific Time.

  2. investigating Aug 11, 2026, 07:59 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 11, 2026, 08:18 PM UTC

    We are still investigating. The delay is now approximately 30 minutes. Will post an update within the next 30 minutes.

  4. investigating Aug 11, 2026, 08:48 PM UTC

    We are still investigating. The delay is now approximately 3 minutes. Will post an update within the next 30 minutes.

  5. investigating Aug 11, 2026, 09:17 PM UTC

    We believe we have identified the issue and are testing a fix. Will post an update within the next 30 minutes.

  6. investigating Aug 11, 2026, 09:56 PM UTC

    The fix is being deployed. Will post an update within the next 30 minutes.

  7. investigating Aug 11, 2026, 10:53 PM UTC

    We are operational again. RCA will be forthcoming.

  8. monitoring Aug 11, 2026, 10:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  9. resolved Aug 11, 2026, 11:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 2, 2026 CSR AI Voice Assistant Call Failures 7h 21m CSR AI

Started Jul 02, 2026, 02:19 PM UTC· resolved Jul 02, 2026, 09:41 PM UTC

  1. investigating Jul 02, 2026, 02:19 PM UTC

    We identified an issue affecting our CSR AI voice assistant that some calls were not being handled correctly, resulting in incomplete call experiences.

  2. investigating Jul 02, 2026, 02:23 PM UTC

    We are working with our partner to resolve. In the interim we are going to route calls to our HCP Assist.

  3. investigating Jul 02, 2026, 03:58 PM UTC

    We are still investigating but there calls are being handled by our HCP Assist team.

  4. investigating Jul 02, 2026, 04:56 PM UTC

    We have verified the root cause and a fix in our staging environment. We will deploy the change to production in the next 30 mins. Once validated we will begin to shift traffic back to CSR AI.

  5. investigating Jul 02, 2026, 08:37 PM UTC

    The issue was fully resolved at 1:21 pm ET

  6. resolved Jul 02, 2026, 09:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 21, 2026 CSR AI Service Disruption 2h 10m CSR AI

Started May 21, 2026, 04:39 PM UTC· resolved May 21, 2026, 06:49 PM UTC

  1. investigating May 21, 2026, 04:39 PM UTC

    We have identified a service disruption affecting our CSR AI voice features due to an outage with a third-party upstream provider. Non-AI CSR functionality is not impacted. We are actively monitoring the situation with our vendor and will provide updates as more information becomes available.

  2. investigating May 21, 2026, 04:50 PM UTC

    We are continuing to investigate this issue.

  3. identified May 21, 2026, 05:20 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 21, 2026, 06:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 21, 2026, 06:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 3, 2026 3rd-party outage causing user interface issues 18m Pro web, iOS Mobile App, Android mobile app

Started Apr 03, 2026, 10:16 PM UTC· resolved Apr 03, 2026, 10:35 PM UTC

  1. investigating Apr 03, 2026, 10:16 PM UTC

    We are currently experiencing a problem with a 3rd-part integration with Amplitude which controls certain user interface experiences across our web and mobile applications. We are seeing recovery in the 3rd-party integration and we are monitoring the system's recovery to normal operations.

  2. investigating Apr 03, 2026, 10:16 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 03, 2026, 10:17 PM UTC

    We are continuing to investigate this issue.

  4. investigating Apr 03, 2026, 10:29 PM UTC

    We are continuing to investigate this issue.

  5. investigating Apr 03, 2026, 10:29 PM UTC

    We are continuing to investigate this issue.

  6. investigating Apr 03, 2026, 10:32 PM UTC

    We have observed a recovery in the services of our 3rd-party integration. Issues in the user interfaces for HCP Pro Web, iOS Mobile App, and Andriod Mobile App should be back to normal at this point in time.

  7. resolved Apr 03, 2026, 10:35 PM UTC

    This incident has been resolved. The 3rd party integration issue has recovered.

Read the full incident report →

Minor February 17, 2026 Degraded performance with voice dialer for some Pros 9h 3m Voice

Started Feb 17, 2026, 06:05 PM UTC· resolved Feb 18, 2026, 03:08 AM UTC

  1. investigating Feb 17, 2026, 06:05 PM UTC

    We are currently investigating an issue affecting the voice dialer functionality and are actively working to resolve it as quickly as possible. Thank you for your patience and understanding.

  2. identified Feb 17, 2026, 07:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 17, 2026, 09:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 18, 2026, 03:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Major January 27, 2026 Web & Mobile Application Performance Issues 56m Pro web, iOS Mobile App, Android mobile app

Started Jan 27, 2026, 04:51 PM UTC· resolved Jan 27, 2026, 05:48 PM UTC

  1. investigating Jan 27, 2026, 04:51 PM UTC

    We are currently experiencing instability affecting our web and mobile applications that began at 7:34 AM PST. Some users may encounter intermittent errors, slow performance, or difficulty accessing certain features. Our engineering team is actively investigating and working to stabilize the platform. We will continue to provide updates as progress is made and will share additional details once the issue is fully resolved. Thank you for your patience.

  2. identified Jan 27, 2026, 05:01 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 27, 2026, 05:16 PM UTC

    A fix has been implemented, and we are monitoring results.

  4. resolved Jan 27, 2026, 05:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025 Cloudflare Outage Impacting Integrations 5h 56m CSR AI

Started Nov 18, 2025, 12:58 PM UTC· resolved Nov 18, 2025, 06:55 PM UTC

  1. investigating Nov 18, 2025, 12:58 PM UTC

    We’re currently investigating an issue caused by a Cloudflare outage that is impacting integrations with Fundbox and Pipe.

  2. investigating Nov 18, 2025, 01:36 PM UTC

    Due to the ongoing Cloudflare issues, CSR AI calls are being forwarded directly to the designated forwarding number.

  3. investigating Nov 18, 2025, 01:53 PM UTC

    We are continuing to investigate this issue.

  4. investigating Nov 18, 2025, 02:21 PM UTC

    We are continuing to monitor Cloudflare's recovery.

  5. monitoring Nov 18, 2025, 02:48 PM UTC

    Cloudflare is reporting that recovery is in process. We are monitoring the impact on our services.

  6. monitoring Nov 18, 2025, 03:21 PM UTC

    Cloudflare is reporting that recovery is in process. We are monitoring the impact on our services.

  7. monitoring Nov 18, 2025, 03:59 PM UTC

    Cloudflare continues to report that recovery is in process.

  8. monitoring Nov 18, 2025, 04:36 PM UTC

    Cloudflare continues to experience intermittent errors, but our services have largely recovered.

  9. resolved Nov 18, 2025, 06:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 24, 2025 Temporary Service Outage 1d 1h

Started Oct 24, 2025, 05:57 PM UTC· resolved Oct 25, 2025, 07:34 PM UTC

  1. investigating Oct 24, 2025, 05:57 PM UTC

    Between (6:33 AM – 6:53 AM MT) on October 24, Housecall Pro experienced a 20-minute service outage that affected access for some users. The issue was caused by a database update that temporarily impacted system availability. Our engineering team quickly identified the cause, restored service, and verified full system stability shortly after. We’ve implemented additional safeguards in our release process to prevent similar incidents in the future.

  2. resolved Oct 25, 2025, 07:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025 AWS US-East-1 Outage impacting Twilio Services 3h 17m Voice, Chat

Started Oct 20, 2025, 02:48 PM UTC· resolved Oct 20, 2025, 06:05 PM UTC

  1. investigating Oct 20, 2025, 02:48 PM UTC

    We are investigating persisting issues involving the AWS US-East-1 Outage impacting Twilio's Voice and Text services.

  2. monitoring Oct 20, 2025, 02:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 20, 2025, 06:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025 AWS US-East-1 Outage 24m Text notifications, Voice

Started Oct 20, 2025, 10:02 AM UTC· resolved Oct 20, 2025, 10:26 AM UTC

  1. monitoring Oct 20, 2025, 10:02 AM UTC

    Monitoring - At this time we are experiencing performance degradation across some products due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. We have activated our incident response team and have all hands on deck working on remediation. We will provide another update in 60 minutes or as soon as more information becomes available.

  2. resolved Oct 20, 2025, 10:26 AM UTC

    Resolved - At this time AWS is reporting full recovery. Services dependent upon AWS have fully recovered.

Read the full incident report →

Minor June 17, 2025 Chat Degradation 45m Chat

Started Jun 17, 2025, 04:00 PM UTC· resolved Jun 17, 2025, 04:46 PM UTC

  1. investigating Jun 17, 2025, 04:00 PM UTC

    Some users experienced a starter state for chat when they should have been able to use chat functionality. We have identified the root cause and are seeing some improvments.

  2. monitoring Jun 17, 2025, 04:28 PM UTC

    We have deployed a fix and are currently monitoring the impact.

  3. resolved Jun 17, 2025, 04:46 PM UTC

    Issue resolved

Read the full incident report →

Minor June 12, 2025 Degraded AI Service Performance 5h 50m CSR AI

Started Jun 12, 2025, 07:08 PM UTC· resolved Jun 13, 2025, 12:58 AM UTC

  1. investigating Jun 12, 2025, 08:52 PM UTC

    Google Cloud is experiencing degraded performance with its API, which powers some of our AI features. You may see error messages, experience latency, or encounter other unexpected behavior when using AI functionality in Housecall Pro. OpenAI is working diligently to resolve the issue. Please subscribe to our status page for updates.

  2. monitoring Jun 12, 2025, 08:52 PM UTC

    Google is reporting some recovery and we are seeing some recovery to the AI tooling.

  3. resolved Jun 13, 2025, 11:27 AM UTC

    This incident has been resolved.

Read the full incident report →