Resolved after 1 day 1 hour, on October 24, 2025.
Between (6:33 AM – 6:53 AM MT) on October 24, Housecall Pro experienced a 20-minute service outage that affected access for some users. The issue was caused by a database update that temporarily impacted system availability. Our engineering team quickly identified the cause, restored service, and verified full system stability shortly after. We’ve implemented additional safeguards in our release process to prevent similar incidents in the future.
Update timeline
- investigating Oct 24, 2025, 05:57 PM UTC
Between (6:33 AM – 6:53 AM MT) on October 24, Housecall Pro experienced a 20-minute service outage that affected access for some users. The issue was caused by a database update that temporarily impacted system availability. Our engineering team quickly identified the cause, restored service, and verified full system stability shortly after. We’ve implemented additional safeguards in our release process to prevent similar incidents in the future.
- resolved Oct 25, 2025, 07:34 PM UTC
This incident has been resolved.
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