Housecall Pro incident

AWS US-East-1 Outage impacting Twilio Services

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Resolved after 3 hours 17 minutes, affecting Voice and Chat, on October 20, 2025.

monitoring Oct 20, 2025, 02:57 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 20, 2025, 02:48 PM UTC
Resolved
Oct 20, 2025, 06:05 PM UTC
Duration
3h 17m
Detected by Pingoru
Oct 20, 2025, 02:48 PM UTC

Affected components

VoiceChat

Update timeline

  1. investigating Oct 20, 2025, 02:48 PM UTC

    We are investigating persisting issues involving the AWS US-East-1 Outage impacting Twilio's Voice and Text services.

  2. monitoring Oct 20, 2025, 02:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 20, 2025, 06:05 PM UTC

    This incident has been resolved.

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