Housecall Pro incident

AWS US-East-1 Outage impacting Twilio Services

Notice Resolved View vendor source →

Housecall Pro experienced a notice incident on October 20, 2025 affecting Voice and Chat, lasting 3h 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 02:48 PM UTC
Resolved
Oct 20, 2025, 06:05 PM UTC
Duration
3h 17m
Detected by Pingoru
Oct 20, 2025, 02:48 PM UTC

Affected components

VoiceChat

Update timeline

  1. investigating Oct 20, 2025, 02:48 PM UTC

    We are investigating persisting issues involving the AWS US-East-1 Outage impacting Twilio's Voice and Text services.

  2. monitoring Oct 20, 2025, 02:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 20, 2025, 06:05 PM UTC

    This incident has been resolved.