Housecall Pro experienced a critical incident on September 3, 2026 affecting Pro web and Text notifications and 1 more component, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2026, 09:44 PM UTC
We are experiencing infrastructure instability affecting multiple services across our website. Users may encounter intermittent errors, slower response times, or temporary service disruptions. We are actively investigating and working to restore normal service. We’ll provide additional updates as more information becomes available.
- investigating Sep 03, 2026, 10:07 PM UTC
We are continuing to investigate this issue.
- identified Sep 03, 2026, 10:21 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 03, 2026, 10:26 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 03, 2026, 10:29 PM UTC
We're seeing early signs of recovery from the cloud provider. We'll continue to monitor full service restoration.
- resolved Sep 03, 2026, 10:42 PM UTC
The infrastructure issue affecting multiple services across our website has been resolved. All services have returned to normal operation. We will continue to monitor the environment to ensure stability. Thank you for your patience while we worked to resolve the issue.