Housecall Pro experienced a minor incident on November 18, 2025 affecting CSR AI, lasting 5h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 12:58 PM UTC
We’re currently investigating an issue caused by a Cloudflare outage that is impacting integrations with Fundbox and Pipe.
- investigating Nov 18, 2025, 01:36 PM UTC
Due to the ongoing Cloudflare issues, CSR AI calls are being forwarded directly to the designated forwarding number.
- investigating Nov 18, 2025, 01:53 PM UTC
We are continuing to investigate this issue.
- investigating Nov 18, 2025, 02:21 PM UTC
We are continuing to monitor Cloudflare's recovery.
- monitoring Nov 18, 2025, 02:48 PM UTC
Cloudflare is reporting that recovery is in process. We are monitoring the impact on our services.
- monitoring Nov 18, 2025, 03:21 PM UTC
Cloudflare is reporting that recovery is in process. We are monitoring the impact on our services.
- monitoring Nov 18, 2025, 03:59 PM UTC
Cloudflare continues to report that recovery is in process.
- monitoring Nov 18, 2025, 04:36 PM UTC
Cloudflare continues to experience intermittent errors, but our services have largely recovered.
- resolved Nov 18, 2025, 06:55 PM UTC
This incident has been resolved.