3rd-party outage causing user interface issues

Update timeline

1. investigating Apr 03, 2026, 10:16 PM UTC

   We are currently experiencing a problem with a 3rd-part integration with Amplitude which controls certain user interface experiences across our web and mobile applications. We are seeing recovery in the 3rd-party integration and we are monitoring the system's recovery to normal operations.

2. investigating Apr 03, 2026, 10:16 PM UTC

   We are continuing to investigate this issue.

3. investigating Apr 03, 2026, 10:17 PM UTC

   We are continuing to investigate this issue.

4. investigating Apr 03, 2026, 10:29 PM UTC

   We are continuing to investigate this issue.

5. investigating Apr 03, 2026, 10:29 PM UTC

   We are continuing to investigate this issue.

6. investigating Apr 03, 2026, 10:32 PM UTC

   We have observed a recovery in the services of our 3rd-party integration. Issues in the user interfaces for HCP Pro Web, iOS Mobile App, and Andriod Mobile App should be back to normal at this point in time.

7. resolved Apr 03, 2026, 10:35 PM UTC

   This incident has been resolved. The 3rd party integration issue has recovered.