Housecall Pro incident

3rd-party outage causing user interface issues

Minor Resolved View vendor source →

Housecall Pro experienced a minor incident on April 3, 2026 affecting Pro web and iOS Mobile App and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2026, 10:16 PM UTC
Resolved
Apr 03, 2026, 10:35 PM UTC
Duration
18m
Detected by Pingoru
Apr 03, 2026, 10:16 PM UTC

Affected components

Pro webiOS Mobile AppAndroid mobile app

Update timeline

  1. investigating Apr 03, 2026, 10:16 PM UTC

    We are currently experiencing a problem with a 3rd-part integration with Amplitude which controls certain user interface experiences across our web and mobile applications. We are seeing recovery in the 3rd-party integration and we are monitoring the system's recovery to normal operations.

  2. investigating Apr 03, 2026, 10:16 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 03, 2026, 10:17 PM UTC

    We are continuing to investigate this issue.

  4. investigating Apr 03, 2026, 10:29 PM UTC

    We are continuing to investigate this issue.

  5. investigating Apr 03, 2026, 10:29 PM UTC

    We are continuing to investigate this issue.

  6. investigating Apr 03, 2026, 10:32 PM UTC

    We have observed a recovery in the services of our 3rd-party integration. Issues in the user interfaces for HCP Pro Web, iOS Mobile App, and Andriod Mobile App should be back to normal at this point in time.

  7. resolved Apr 03, 2026, 10:35 PM UTC

    This incident has been resolved. The 3rd party integration issue has recovered.