Housecall Pro incident

Delayed job payment status for cash/check/other invoice payments (up to 1 hour)

Minor Resolved View vendor source →

Housecall Pro experienced a minor incident on August 11, 2026 affecting Payment processing - Stripe, lasting 3h 36m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2026, 07:58 PM UTC
Resolved
Aug 11, 2026, 11:34 PM UTC
Duration
3h 36m
Detected by Pingoru
Aug 11, 2026, 07:58 PM UTC

Affected components

Payment processing - Stripe

Update timeline

  1. investigating Aug 11, 2026, 07:58 PM UTC

    Payments are being processed; the status of cash, check, and other payments is delayed. We are investigating the issue and will post an update by 1:15 pm Pacific Time.

  2. investigating Aug 11, 2026, 07:59 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 11, 2026, 08:18 PM UTC

    We are still investigating. The delay is now approximately 30 minutes. Will post an update within the next 30 minutes.

  4. investigating Aug 11, 2026, 08:48 PM UTC

    We are still investigating. The delay is now approximately 3 minutes. Will post an update within the next 30 minutes.

  5. investigating Aug 11, 2026, 09:17 PM UTC

    We believe we have identified the issue and are testing a fix. Will post an update within the next 30 minutes.

  6. investigating Aug 11, 2026, 09:56 PM UTC

    The fix is being deployed. Will post an update within the next 30 minutes.

  7. investigating Aug 11, 2026, 10:53 PM UTC

    We are operational again. RCA will be forthcoming.

  8. monitoring Aug 11, 2026, 10:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  9. resolved Aug 11, 2026, 11:34 PM UTC

    This incident has been resolved.