Housecall Pro incident
Delayed job payment status for cash/check/other invoice payments (up to 1 hour)
Resolved after 3 hours 36 minutes, affecting Payment processing - Stripe, on August 11, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Aug 11, 2026, 07:58 PM UTC
Payments are being processed; the status of cash, check, and other payments is delayed. We are investigating the issue and will post an update by 1:15 pm Pacific Time.
- investigating Aug 11, 2026, 07:59 PM UTC
We are continuing to investigate this issue.
- investigating Aug 11, 2026, 08:18 PM UTC
We are still investigating. The delay is now approximately 30 minutes. Will post an update within the next 30 minutes.
- investigating Aug 11, 2026, 08:48 PM UTC
We are still investigating. The delay is now approximately 3 minutes. Will post an update within the next 30 minutes.
- investigating Aug 11, 2026, 09:17 PM UTC
We believe we have identified the issue and are testing a fix. Will post an update within the next 30 minutes.
- investigating Aug 11, 2026, 09:56 PM UTC
The fix is being deployed. Will post an update within the next 30 minutes.
- investigating Aug 11, 2026, 10:53 PM UTC
We are operational again. RCA will be forthcoming.
- monitoring Aug 11, 2026, 10:55 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 11, 2026, 11:34 PM UTC
This incident has been resolved.
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