Resolved after 2 hours 10 minutes, affecting CSR AI, on May 21, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
CSR AI
Update timeline
- investigating May 21, 2026, 04:39 PM UTC
We have identified a service disruption affecting our CSR AI voice features due to an outage with a third-party upstream provider. Non-AI CSR functionality is not impacted. We are actively monitoring the situation with our vendor and will provide updates as more information becomes available.
- investigating May 21, 2026, 04:50 PM UTC
We are continuing to investigate this issue.
- identified May 21, 2026, 05:20 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 21, 2026, 06:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 21, 2026, 06:49 PM UTC
This incident has been resolved.
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