Housecall Pro incident

CSR AI Service Disruption

Major Ongoing View vendor source →

Housecall Pro is currently experiencing a major incident affecting CSR AI, which began 2h ago. The vendor's full update timeline is below.

Started
May 21, 2026, 04:39 PM UTC
Resolved
Ongoing
Duration
● 1h 30m
Detected by Pingoru
May 21, 2026, 04:39 PM UTC

Affected components

CSR AI

Update timeline

  1. investigating May 21, 2026, 04:39 PM UTC

    We have identified a service disruption affecting our CSR AI voice features due to an outage with a third-party upstream provider. Non-AI CSR functionality is not impacted. We are actively monitoring the situation with our vendor and will provide updates as more information becomes available.

  2. investigating May 21, 2026, 04:50 PM UTC

    We are continuing to investigate this issue.

  3. identified May 21, 2026, 05:20 PM UTC

    The issue has been identified and a fix is being implemented.