Housecall Pro experienced a notice incident on October 20, 2025 affecting Text notifications and Voice, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Text notificationsVoice
Update timeline
- monitoring Oct 20, 2025, 10:02 AM UTC
Monitoring - At this time we are experiencing performance degradation across some products due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. We have activated our incident response team and have all hands on deck working on remediation. We will provide another update in 60 minutes or as soon as more information becomes available.
- resolved Oct 20, 2025, 10:26 AM UTC
Resolved - At this time AWS is reporting full recovery. Services dependent upon AWS have fully recovered.