Is Housecall Pro down?
Last checked 6m agoNo incidents right now.
Housecall Pro is operational right now. Last checked 6m ago; the most recent incident resolved 29d ago.
Real-time Housecall Pro status, recent outages, and incident history — pulled directly from Housecall Pro's official status page at https://status.housecallpro.com every 5 minutes. Pingoru tracks 19 Housecall Pro services and has captured 4 incidents in the last 90 days (99.80% uptime). Get email, Slack, Discord, or webhook alerts the moment Housecall Pro reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- CSR AI
Timeline · 6 updates
- investigating · Jul 02, 2026, 02:19 PM UTC
We identified an issue affecting our CSR AI voice assistant that some calls were not being handled correctly, resulting in incomplete call experiences.
- investigating · Jul 02, 2026, 02:23 PM UTC
We are working with our partner to resolve. In the interim we are going to route calls to our HCP Assist.
- investigating · Jul 02, 2026, 03:58 PM UTC
We are still investigating but there calls are being handled by our HCP Assist team.
- investigating · Jul 02, 2026, 04:56 PM UTC
We have verified the root cause and a fix in our staging environment. We will deploy the change to production in the next 30 mins. Once validated we will begin to shift traffic back to CSR AI.
- investigating · Jul 02, 2026, 08:37 PM UTC
The issue was fully resolved at 1:21 pm ET
- resolved · Jul 02, 2026, 09:41 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- CSR AI
Timeline · 5 updates
- investigating · May 21, 2026, 04:39 PM UTC
We have identified a service disruption affecting our CSR AI voice features due to an outage with a third-party upstream provider. Non-AI CSR functionality is not impacted. We are actively monitoring the situation with our vendor and will provide updates as more information becomes available.
- investigating · May 21, 2026, 04:50 PM UTC
We are continuing to investigate this issue.
- identified · May 21, 2026, 05:20 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring · May 21, 2026, 06:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · May 21, 2026, 06:49 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- CSR AI Voice Assistant Call Failures ResolvedStarted Jul 02, 2026, 02:19 PM UTC · Resolved Jul 02, 2026, 09:41 PM UTC · 7h 21m
- CSR AI Service Disruption ResolvedStarted May 21, 2026, 04:39 PM UTC · Resolved May 21, 2026, 06:49 PM UTC · 2h 10m